Service Advisor

We are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for you to join our award‑winning team. We pride ourselves on being customer focused and technology driven, offering a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation. Position: Service Advisor Location: Spitzer Chevrolet, North Canton Employment Type: Full‑time Benefits Medical, dental, and vision insurance Company paid life insurance, voluntary life insurance, short‑term and long‑term disability, accident insurance, critical illness policies Generous paid time off (80 hours after 1 year of service) 401K with 5% company match Employee assistance program Benefit concierge services Paid uniforms, name badges, and business cards Job Description Spitzer Chevrolet in North Canton is looking for passionate team members who want to deliver a high level of service to our customers while growing their career at a top regional employer. The Service Advisor is responsible for selling, identifying, and documenting service, maintenance, and repair work, and for scheduling the service to be performed. Responsibilities Works with customers and technicians to identify required maintenance. Performs road tests of customer vehicles. Advises customers of necessary or suggested services. Offers additional services and repairs to customers. Computes cost of replacement parts and labor to restore vehicle to the specified condition. Estimates cost of mechanical, electrical, or other repairs. Enters itemized estimate on service order and explains the estimate to customer. Schedules appointments with customers. Maintains CSI at or above designated standards. Meets dealership’s standards for repair/order production. Follows Safeguards rules and regulations. Performs other related duties as assigned. Qualifications Successful track record. Strong record of positive CSI results. Team‑oriented. Completed MVR, background check, and pre‑employment drug test. Valid driver's license with a good driving record. Outgoing, upbeat personality with excellent interpersonal skills. Self‑starter, internally motivated to achieve established performance goals. Reliable transportation and attendance. Authorized to work in the United States. Equal Employment Opportunity We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #J-18808-Ljbffr