Customer Experience Coordinator

Employment Classification: Part Time (25 hours per week) Schedule: Tuesday, Wednesday and Thursday 8:30 am - 5:00 pm Employment Setting: Clinic, in-person Paid Training: Monday through Friday 8:30 am - 5:00 pm 8/18/2025 - 8/29/2025 Job Description: Everest Health Partners has an immediate need for an experienced Wellness Coordinator with high emotional intelligence and thirst for learning to join our growing clinical team. Company Overview: Everest Health Partners is a medical company dedicated to optimizing healthcare and extending the healthy human lifespan. Based in Tysons Corner, VA, we offer Longevity Primary Care services to patients across the US and internationally. Our approach incorporates the Methuselah Protocol, developed in partnership with the Methuselah Foundation (a longevity-focused non-profit leading for more than 20 years), focusing on measures of biological age, health risk (morbidity and mortality), suboptimal health and evidence-based interventions proven safe and effective in humans. We firmly believe that everyone deserves to live long and healthy and are determined to provide next-level care that we would offer our loved ones. This includes creating a comfortable, spa-like environment to ensure patients feel at ease and receive next-level patient care. While we have been operating via telemedicine for over 2 years, we are now opening our flagship brick and mortar office in Tysons Corner and are looking for long-term, “high touch” innovative thinkers to join our team! Responsibilities: Reception Duties: Extend an immediate, warm, professional, and inviting welcome to all visitors Maintain a clean and neat reception area making a good first impression Answer calls in a friendly and professional manner and eagerly assist callers with their needs Respond to all calls following proper telephone etiquette and taking detailed messages when appropriate Ensure that messages are relayed promptly to the intended person, using critical thinking for anticipating needs and questions Offer refreshments to visitors and make them feel welcome and comfortable Perform multiple tasks simultaneously in a high-touch, service-focused environment Assist with administrative tasks assigned such as filing, faxing, and data entry Handle incoming and outgoing mail and packages; receive and distribute packages as needed Schedule patient appointments and manage the appointment calendar. Note patient preferences and individualize patient experience Coordinate patient referrals to specialists, diagnostics and reservation services as needed Communicate with patients to provide appointment reminders and follow-up instructions Assist patients with completing forms and uploading documents into their chart before appointment Assist patients with payment as needed Facilitate and encourage patient feedback and reviews, both positive and critical, and working with appropriate staff members to rectify any concerns or complaints Collaborate with medical staff to ensure timely and accurate patient care Maintain office supply inventory, which includes break room supplies, refreshments, and “patient appreciation” bags Electronic fax management and delivery to appropriate employees Requirements: High school diploma or equivalent At least 2 years of experience in a medical office setting or hotel concierge Understanding of medical terminology Computer literacy and familiarity with EMR Experience in Crisis Intervention and Conflict Resolution Startup attitude: creative, eager to learn, and excellent critical-thinking skills Exceptional interpersonal, verbal communication, and writing skills Able to lift and carry 20lbs items from a floor placement Personal Skills: Ability to quickly connect and establish common ground with a variety of people, projecting sincere personal interest and patient advocacy Welcomes (including eye contact, smile, greeting, and personal introduction) the patient and secondary guest(s) to the clinic, ensuring comfort and anticipating needs Identifies and participates in process improvement and problem solving in the work to decrease defects/barriers, enhance patient satisfaction and experience, and reduce waste and/or cost Has commitment to providing excellent patient care and customer service. High emotional intelligence team player who takes ownership of roles with an innovative mind to improve quality of care “Keep a pulse” on the ambiance of the office to contribute to a peaceful and holistic front-and-back office, able to professionally and calmly diffuse situations of conflict Good organizational and time management skills, attention to detail and task completion Good problem-solving skills Equal Opportunity Employer Statement: Everest Health is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. We do not discriminate on the basis of race, color, religion, sex, age, national origin, veteran status, disability, genetic information, pregnancy, sexual orientation, or gender identity. We recognize that diversity and inclusion are driving forces for the success of our company. Occupational Health and Safety: Everest Health provides a workplace free from recognized hazards and complies with standards, rules, and regulations issued under the OSH Act. At Everest Health Partners, we value innovation, compassion, and a commitment to excellence. Our team consists of individuals who thrive on difficult challenges and pioneering research. We bring diverse skills and a shared commitment to every project. If you are eager to make a meaningful impact and excited by the idea of achieving the unprecedented, consider joining us. Send your resume to View email address on click.appcast.io . #J-18808-Ljbffr