Fulfillment Team Lead

Job Description

Job Description

Hi, we're Nuts.com! We're changing the landscape of snacking on nuts, dried fruit, chocolate and more! We planted our roots in Newark, New Jersey during the Great Depression, selling premium nuts on Mulberry Street's open-air market. We've come a long way since then—taking our multi-generational family business online in 1999. Even after 95 years, we continue to pride ourselves on expertly sourcing the highest quality foods and treating our customers like family.

What's our team like? We're driven, collaborative, and entrepreneurial. Energy and passion power our business, and we look for candidates who share that excitement to help us continue building something special.

The Role

The Fulfillment Team Lead plays a critical role in supporting day-to-day fulfillment operations within their assigned work area. This role provides direct leadership to warehouse associates, driving order accuracy and fulfillment metrics, and ensuring adherence to safety, quality, and food safety standards. The Fulfillment Team Lead partners closely with supervisors and other leads to maintain smooth shift execution, foster an inclusive and engaged team environment, and reinforce our commitment to delivering an exceptional customer experience by ensuring every order is picked and packed correctly. The Fulfillment Team Lead is responsible for the team in the absence of the Supervisor. This position reports directly to the Department Supervisor .

What You'll Do

• Lead and coordinate a team of up to 75 associates, ensuring daily fulfillment workflow distribution, and that picking/packing productivity goals are achieved.
• Facilitate daily pre-shift stand-up meetings covering safety stretches, order processing priorities, performance expectations, and company updates.
• Monitor fulfillment performance metrics, provide real-time coaching on picking and packing efficiency, and support associates in developing skills to meet accuracy targets.
• Maintain, update, and analyze fulfillment-related productivity and operational tools using Google Workspace (Sheets, Docs, etc.).
• Ensure compliance with all safety, quality, and food safety procedures; escalate issues promptly to supervisors or appropriate leadership.
• Prepare the team for successful shift execution by ensuring necessary materials, tools, and equipment are available and organized.
• Coordinate smooth handoffs between shifts to maintain production flow and accuracy.
• Assist in onboarding, training, and supporting new team members to promote a positive and inclusive workplace.
• Partner with Supervisors on process improvements, workflow optimization, and resolving daily operational challenges.
• Perform other duties as assigned to support business needs.
• Bilingual in Spanish & English is highly preferred.

What You'll Bring

• Ability to work a full-time schedule on day or night shift, with shift assignments varying based on business needs.
• Capability to perform physical tasks, including lifting up to 50 lbs and standing for up to 8 hours.
• Comfort working in a facility with various allergens (nuts, wheat, soy, milk, etc.).
• Strong sense of urgency and ownership over meeting deadlines and production targets.
• High attention to detail and commitment to accuracy.
• Excellent work ethic—reliable, punctual, and consistent.
• Strong communication skills, with the ability to interact respectfully and professionally with peers, leadership, and cross-functional partners.
• High school diploma or equivalent, or 2+ years of experience in a fulfillment, e-commerce, or food production environment; previous leadership or coaching experience preferred.

What We Offer

• A challenging role in a rapidly evolving business.
• Hourly rate starts at 23.00
• Temporary position entitled to paid sick leave per the NJ Earned Sick Leave law.
• A casual, comfortable work environment (jeans and sneakers are A-OK!).
• A phenomenal employee discount.

EEO STATEMENT

Nuts.com is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, or genetic information.