General Manager - Retail Property Management

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Retail General ManagerWhat this job involves:As a Retail General Manager at JLL, you'll be at the forefront of delivering exceptional property management and operational excellence for a dynamic retail portfolio. This role places you in a leadership position where you'll oversee all facets of day-to-day operations, tenant relations, financial performance, and strategic planning for retail properties under your purview. You'll serve as the primary point of contact for property owners and stakeholders, ensuring their investment objectives are met while cultivating an environment where tenants and their customers thrive. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees — and in this role, you'll exemplify that commitment by driving operational standards that elevate the retail experience. You'll lead a multidisciplinary team, manage vendor relationships, oversee capital improvement projects, and ensure compliance with all regulatory requirements. What sets JLL apart is our culture of collaboration, locally and across the globe, and you'll leverage that network to implement best practices and innovative solutions that maximize asset value and tenant satisfaction. This position requires a strategic thinker who can balance the financial, operational, and relational aspects of retail property management while fostering a workplace culture where your team is empowered to deliver their best work.What your day-to-day will look like:Oversee all operational aspects of assigned retail properties, including maintenance, security, cleaning, and tenant services to ensure seamless daily operationsDevelop and manage annual operating budgets, financial forecasts, and variance reports while identifying opportunities to optimize revenue and control expensesBuild and maintain strong relationships with tenants, addressing concerns promptly and working collaboratively to support their business success and lease complianceLead, mentor, and develop your on-site team, fostering a culture of accountability, professional growth, and collaborative problem-solvingCoordinate and oversee capital improvement projects, renovations, and major repairs from planning through execution, ensuring projects are completed on time and within budgetConduct regular property inspections to maintain high standards of presentation, safety, and functionality across all retail spaces and common areasPrepare comprehensive reports and presentations for ownership, providing insights on property performance, market trends, and strategic recommendationsManage vendor and contractor relationships, negotiate service agreements, and ensure all work meets quality standards and contractual obligationsEnsure full compliance with all local, state, and federal regulations, lease agreements, and JLL policies while proactively managing risk and liabilityRequired qualifications:Bachelor's degree in Business Administration, Real Estate, Property Management, or related field, or equivalent combination of education and experienceMinimum of 7-10 years of commercial property management experience, with at least 5 years specifically in retail property managementReal Estate license required within the first six months of assuming the position; Active license is required throughout employmentProven track record of managing multi-tenant retail properties with demonstrable success in operational excellence and financial performanceStrong financial acumen with experience developing and managing budgets, analyzing financial statements, and implementing cost-control strategiesExceptional leadership and team management skills with the ability to motivate, develop, and retain high-performing staffProficiency in lease and/or rental agreements, including lease administration, tenant options, tenant rights and proven track record of maintaining tenant relationshipsExcellent communication and interpersonal skills, with the ability to build rapport with tenants, ownership groups, vendors, and internal stakeholdersProficiency in property management software systems, Microsoft Office Suite, and financial reporting toolsValid driver's license and reliable transportation for property visits and stakeholder meetingsPreferred qualifications:Certified Property Manager (CPM), Certified Shopping Center Manager (CSM), or Real Property Administrator (RPA) designationExperience managing regional shopping centers, lifestyle centers, or mixed-use properties with significant retail componentsDemonstrated expertise in lease administration, tenant improvement coordination, and lease renewal negotiationsBackground in capital project management, including experience with ground-up construction or major redevelopment initiativesKnowledge of sustainable building practices and experience implementing environmental initiatives within retail propertiesBilingual capabilities to serve diverse tenant and customer populations effectivelyThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:135,000.00 – 155,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:On-site –Seattle, WA, Silverdale, WA, Tacoma, WAJob Tags:Property ManagementIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Silverdale, WA; Seattle, WA; Tacoma, WAType: Full time