PBX Operator
Pioneers Memorial Healthcare District
SUMMARY: Switchboard Operator must have great customer skills and able to respond in urgent situations on a calm manner. Includes answering incoming calls, greeting callers, providing information, transferring calls and/or taking messages as necessary. The switchboard operates communication systems, such as telephone, switchboard, intercom, two-way radio, and dispatch to public emergency systems.
ESSENTIAL FUNCTIONS :
EDUCATION, KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE:
ESSENTIAL FUNCTIONS :
- Processes incoming and outgoing telephone calls efficiently, politely, and as quickly as possible.
- Pages medical staff, surgical teams, disaster and emergency codes with clarity in a calm manner.
- Refers to hospital directory, determines station number of person being called, and connects caller as quickly as possible.
- Places all long distance calls for patients and visitors, and physicians when necessary.
- Maintains monthly code logs for statistical purposes.
- Takes payments from patients when cashier is not available.
- Responsible for keeping logbooks on distributions of keys.
- Monitors the Simplex System Fire Alarm and various miscellaneous panels and calls the appropriate dispatchers for emergent situations when necessary. Usage of handheld radio system.
- Cross trained for registration check in process for coverage.
- Cross trained for Concierge coverage.
- Customer Service, able to communicate politely and informative with customers.
- Alternate duties performed by the Switchboard Operator will include taking messages when necessary.
- Send urgent internal messages to hospital personal via EverBridge system.
- Temporary support for Registration as needed.
- Assists with miscellaneous paper work in Registration areas, i.e., responsible for keeping IP Packet Supplies and stocked for registration staff.
- Places orders for office supplies.
- Runs weekly reporting assigned by management such as, pre-admitted list, AR reporting, additional duties includes sorting incoming faxes and distributing.
- Assist with daily cash deposits.
- Training of new personal for PBX Duties.
- Performs similar job related duties as assigned.
- Utilizes the HIS Affinity system to its full capacity via CRT. Continues to grow in the use of the computer as its capabilities expand.
EDUCATION, KNOWLEDGE, SKILLS, ABILITIES, AND EXPERIENCE:
- Must have a high school diploma or equivalent education/work experience; on-the-job equivalent training on the PBX applies.
- Must be bilingual (Spanish/English)
- Sits, stands, bends, lifts, and moves intermittently during working hours. Visual and hearing acuity pertinent to communicating with customers.
- Clear speech, pleasant voice, and good hearing are required to get information from callers and to page individuals over the public address system.
- Motor coordination is required to handle electronic board and external Motorola system.
- Needs patience to receive, relay, and place phone calls continually throughout the day, in accordance with hospital policies and prescribed methods of PBX operations.
Vacancy posted 1 day ago
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