Student Success Advisor

South College - Faculty and Staff Opportunity

We are one of the nation's fastest growing institutions of higher learning … come grow your career with us. In order to fully meet our Mission to our students, we require a diverse combination of perspectives, backgrounds, life experiences, and ideas from our faculty and staff and will provide them with an equitable and inclusive work environment -where respect and open interchange of ideas are at the heart of that culture.

20,000 Students

10 Campuses

Competency Based Education

Online

Essential Duties and Responsibilities:

Attendance & Time Management

• Demonstrate a consistent pattern of arriving to work at regularly scheduled times, including flexibility around staff meetings and other college functions
• Utilize appropriate time management skills by pursuing departmental objectives and making all required student outreach, follow-ups with students/staff in a timely manner

Citizenship

• Demonstrate and adhere to the South College Commitment to Behavior "Community, Connection, Commitment" form.
• Follow South College policies and procedures.
• Participate in service activities that contribute to community, professional and institutional advancement

Student Services

• Works closely with the Senior Director of Student Success/Director of Student Success on a daily basis to support individual and overall team success.
• Help manage the student life cycle; new, continuing and re-entry. Assist students in understanding South College academic policies and procedures.
• Meet with student advisee at the time of acceptance to the College to assist with acclimation to academic life including registering for courses, establishing goals and overcoming obstacles.
• Proactively contact at-risk student advisees each week to provide resources and/or escalate issues to appropriate professionals (Director of Student Success, Dean of Academic and Student Services).
• Assist in monitoring and managing student retention expectations for all students to achieve targeted persistence rates.
• Meet with current students a minimum of once each quarter to register for the upcoming quarter, review academic plan, promote future goals, and address any areas of concern.
• Consistently manage outlined Activities per QEP (Q1/Q2 Check ins and At Risk, Follow UP).
• Monitor student progress for all students placed on probation and/or warning. Facilitate adherence to academic plan (if applicable.)
• Maintain appropriate documentation in Campus Nexus/Web Client noting all student outreach and complete activities.
• Assist and support institutional or department activities as assigned (welcome sessions, graduation, campus meetings, student programs etc.).
• Other duties as deemed appropriate by the supervisor.

Continuous Improvement

• Solicit feedback from department managers on how to improve the overall quality and efficiency of the Student Services Department
• Participate in professional development activities and Student Success Advisor training.

Complex Cognitive activities

• Advanced verbal and written communication often in stressful situations involving students or co-workers
• Fast-paced work environment requiring quick adaptation skills in a changing strategic and tactical workplace

Requirements

Education

• Bachelor's Degree Required (degree in Education, Psychology, Social Work, or a related field preferred.)

Experience

• One to three years' experience working in a post-secondary setting preferred.