Charles Hotel In Harvard Square - Front Desk Manager

Charles Hotel In Harvard Square - Front Desk Manager Address Bennett Street, Cambridge, MA, 02138, US Compensation $70,000.00/year Description Join Our Team as a Front Desk Manager! At Aimbridge Hospitality, we’re all about creating standout guest experiences—and as our Front Desk Manager, you’ll be leading the charge. You’ll keep the front office running like a well‑oiled machine, making sure every guest is greeted with warmth, efficiency, and a smile. You’ll be the go‑to for smooth check‑ins, smart problem‑solving, and keeping occupancy and revenue on point. If you’re a natural leader with a passion for hospitality and a knack for turning challenges into wins, come join our team and help us turn everyday stays into unforgettable moments.

KEY SKILLS/RESPONSIBILITIES

Guest Experience Extraordinaire: Deliver standout service from check‑in to check‑out, making sure every guest feels welcomed, heard, and cared for throughout their stay. Front Desk Leader: Motivate, coach, and guide your team to shine. You’ll keep standards high, procedures smooth, and morale even higher. Smooth Operator: Spot issues before they happen and solve problems like a pro. You keep things running seamlessly and guests smiling. Revenue & Communication Ace: Maximize room revenue with smart rate strategies, and keep communication clear and effective—whether you're chatting with guests or coordinating with your team.

EDUCATION & EXPERIENCE

2 year college degree with 3 or more years of related experience, or a 4‑year college degree with at least 1 year of related experience. 5+ years of progressive experience in a hotel or related field with supervisory experience. Proficient in Windows operating systems, spreadsheets, and word processing. Effective in handling stressful, high‑pressure situations while maintaining composure and objectivity. Valid driver’s license from the applicable state. After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following: Now offering Daily Pay ! Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short‑Term and Long‑Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan

PROPERTY INFORMATION

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area’s finest restaurants, including The Charles’ own Henrietta’s Table. The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone’s next event. Located just minutes from downtown Boston and a variety of world‑class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts. #J-18808-Ljbffr Aimbridge Hospitality