Service Operations Manager

Job Description

Job Description

About Us

Family owned and operated since our founding in 1994, Cary Services was formed to provide HVAC/R (Heating, Ventilating, Air Conditioning and Refrigeration), Building Automation and Energy Management design, installation, retrofit, emergency repairs and preventative maintenance services primarily for a commercial and industrial client base. With over 30 years of being in business, we are now one of the fastest growing commercial and industrial HVAC/R service companies in Texas. Cary Services is proud to be a drug free workplace, an equal opportunity employer, and the host of a positive and employee friendly work environment.

With this position, our desire is to find have a HVAC/R Service Manager living in the Permian Basin area (Midland/Odessa/Big Spring)

Job Description

The HVAC/R Service/Operations Manager will be goal driven and results oriented in their approach to leading their territory to growth and profitability. 

Compensation

• Starting pay range of $90,000.00 to $110,000.00 or more, based on experience with opportunities for additional incentive pay based on revenue and profitability goals. 

Job Duties

• Lead Service Technicians of varying levels, prioritizing work allocation, training and development, and meeting our commercial and industrial client's needs. 
• Dispatch Service Technicians on a daily basis, forecasting labor needs in advance.
• Although though not primarily a field position, a HVAC/R Service Manager must demonstrate an ability to respond to higher level service calls and consistently and accurately troubleshoot and diagnose issues on commercial split systems, packaged units, self contained refrigeration, ice machines, AAON brand equipment, VRF systems, chillers, and boilers, etc.
• Must demonstrate good communication skills with your subordinates and customer base.
• Must demonstrate strong interpersonal relational skills, and be a organized, proactive, and positive individual.
• Although not primarily a field a position, a HVAC/R Service Manager must demonstrate the ability to provide high quality preventative maintenance services to our agreement customers and lead an coach subordinates to do the same.
• Must be internally motivated and exhibit habits of self-study and pursuit of knowledge and skill sets in the HVAC/R industry, in both subjects of field related concepts as well as management styles and techniques.
• Must exhibit strong customer relation skills and be the main point of contact for our customers in emergency situations. 
• After being taught, a HVAC/R Service Manager must have a mastery level understanding of our preventative maintenance agreements and have the ability to express them and their benefits to our customers and potential customers.
• Must be able to effectively drive corrective and repair work orders and quote short term as well as long term solutions to our customer and coach Service Technicians to do the same.
• Must be able to network within the community and show an ability to recruit new field service staff.
• The HVAC/R Service Manager leads technicians who perform planned maintenance programs and service calls to our commercial and industrial customers.

Job Requirements:

• A minimum of 5 to 10 years of combined field service work and management in the commercial and industrial HVAC/R industry
• Completion of High School or GED
• EPA Universal
• Valid Driver’s License
• Pass a drug test
• Criminal background check
• Excellent customer service and communication skills

 

Physical Job Requirements:

A HVAC/R Service Manager is required to:

• Have the ability to stand for prolonged periods routinely, throughout the daily work schedule.
• The english language is primary. Bi-lingual is a bonus. 
• Have the ability to walk around the job site, to business meetings, etc .
• Have the ability to operate a computer and other industry specific productivity machinery, such as a calculator and telephone.
• Have the ability to talk/hear/communicate with Cary Services office staff and/or customers by phone or in person, exchanging accurate information in these situations.
• Have the ability to repeatedly lift irregularly shaped tools/hardware weighing 50 pounds, throughout the work day.
• Have the ability to climb ladders and work on building roofs productively at heights of 50 feet.
• Have the ability to work in extreme hot and cold conditions.

 

Benefits

• Full-Time Employment
• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K Retirement 
• Profit Sharing
• PPT - Personal Paid Time
• Paid Holidays
• Work Vehicle Provided
• Cell Phone 
• Uniforms
• Tuition and Program Certification Reimbursement Options
• Relocation Assistance Plan
• Upward Mobility Opportunities

Visit us at our website and social media sites to learn more! 

\nCompany Description

Family owned and operated since our founding in 1994, Cary Services was formed to provide HVAC/R (Heating, Ventilating, Air Conditioning and Refrigeration), Building Automation and Energy Management design, installation, retrofit, emergency repairs and preventative maintenance services primarily for a commercial and industrial client base. With over 30 years of being in business, we are now one of the fastest growing commercial and industrial HVAC/R service companies in Texas. Cary Services is proud to be a drug free workplace, an equal opportunity employer, and the host of a positive and employee friendly work environment.

Company Description

Family owned and operated since our founding in 1994, Cary Services was formed to provide HVAC/R (Heating, Ventilating, Air Conditioning and Refrigeration), Building Automation and Energy Management design, installation, retrofit, emergency repairs and preventative maintenance services primarily for a commercial and industrial client base. With over 30 years of being in business, we are now one of the fastest growing commercial and industrial HVAC/R service companies in Texas. Cary Services is proud to be a drug free workplace, an equal opportunity employer, and the host of a positive and employee friendly work environment.