IT Support Technician

IT Support Technician# IT Support TechnicianMissouri History Museum - St. Louis, MO 63112## OverviewSalary Range$19.69 - $21.88 HourlyPosition TypeFull Time## IT Support TechnicianThe Missouri Historical Society is looking for technically skilled candidates with good problem-solving abilities and who display interpersonal skills for the position of IT Support Technician. The IT Support Technician is an important part of a small and dynamic IT department supporting the Institution’s users and infrastructure. **Duties include tasks and areas of responsibility:** • User support and training – both remotely and in-person • Responding to support calls and email requests • PC hardware builds, imaging, and troubleshooting • Printer support • Monthly Backup tape offsite rotation • User onboarding and offboarding • Assisting other IT Department personnel as needed • Server support and administration • Phone and phone system support • Working with and supporting Office365 environment and applications • Working with PCs, Macs, smartphones and other hardware and software, including installation, support/troubleshooting, upgrades, and replacement • Working with building cabling, including tracing cables and doing and/or assisting with minor cable installation and troubleshooting tasks • Limited travel between three local sites: Missouri History Museum, Library and Research Center, Soldiers Memorial Military Museum, and two storage facilities will be required • Some physical work – equipment moves, rack mounting, etc., will be required • Very occasional after-hours work may be required • Other duties as assigned**Knowledge and experience in these areas is desirable:** • General troubleshooting and problem solving • General knowledge of Windows servers and Active Directory • Microsoft Office365 and Office desktop apps • Windows desktop/laptop environment • General knowledge of phone systems • General knowledge of Windows Hyper-V VM environment a plus • General familiarity with networking concepts • Some familiarity with general data cabling • Video Conferencing • Mac desktop/laptop environment and hardware • General Linux environment familiarity a plus • PC hardware and port types## Qualifications**Requirements include:** • The ability to perform duties shown above • The ability to interact with others and communicate clearly and courteously • The ability to be self-directed when needed • Demonstrated troubleshooting and analytical skills • The ability to constructively work with users/fellow employees and vendors • Reliability - show up on time for scheduled shifts • College or high school degree with minimum 2 years of applicable experience • The desire to learn new things! #J-18808-Ljbffr