Archer Support Analyst

Risk Technology Solutions (RTS) Application Support Analyst

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

The Risk Technology Solutions (RTS) Application Support Analyst provides operational support for the organization's enterprise governance, risk and compliance programs (Archer eGRC) as well as support for various credit applications. The right candidate will be a self-driven, detail-oriented individual who enjoys analyzing/solving issues and providing an excellent customer user experience.

Job duties and responsibilities include:

• Fielding requests from multiple corporate risk programs and business line users
• Monitoring data feeds and STORM Trackers
• Setting up and executing high visibility certification campaigns
• Archer eGRC attestations
• Modifying existing processes to correct chronic errors, enhance or improve performance
• Providing ongoing support for multiple processes and applications
• Performing other projects or miscellaneous duties, as requested or assigned

Basic Qualifications

• Bachelor's degree or equivalent work experience
• At least 7 years experience with tools and techniques for maintaining an environment where all understand, and are committed to, providing excellent service to internal and external customers
• At least 3 years experience with management approaches, tools, and techniques for gaining the cooperation and support of others
• At least 4 years experience with providing effective and efficient real-time support for a variety of desk-top technology users

Qualified candidates will exemplify the following:

• Bachelor's degree or equivalent work experience
• Strong analytical, critical thinking and problem-solving skills (including root cause analysis and identification)
• Ability to manage and prioritize multiple tasks simultaneously
• Self-motivated, quick learner, takes initiative
• Ability to work independently and as a team
• Excellent verbal and written communication skills
• Experience with Archer eGRC preferred
• Experience with SQL and ServiceNow a plus
• Proficient with Microsoft O365 applications (Excel, SharePoint, Teams, Word, Yammer, etc.)
• Advanced experience with Microsoft Excel a plus
• Previous application support a plus (i.e., Customer Relationship Management software)

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.

Benefits:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $87,465.00 - $102,900.00 - $113,190.00