Account Processor

Account Processor

The Account Processor at United Health Services (UHS) plays an important role in supporting healthcare revenue cycle operations by helping claims move accurately and efficiently from review to reimbursement. This position resolves billing edits, follows up with payers, and helps maintain financial integrity. Through close collaboration with a team that values compassion, trust, and teamwork, the Account Processor supports patient access, organizational performance, and community health while using modern financial systems to deliver meaningful results. At UHS, every connection matters, and careful attention to detail helps strengthen those connections every day.

Primary Department, Division, or Unit: Patient Accounting, UHS Revenue Cycle Operations

Primary Work Shift: Day

Regular Scheduled Weekly Hours: 40

Compensation Range: $17.98 - $25.17 per hour, depending on experience

Job Responsibilities

Essential Functions:

• Review claim status in Epic to identify and resolve edits preventing timely claim billing
• Analyze aging worklists to contact payers, obtain claim status, and rebill or adjust open balances as appropriate
• Review electronic claim rejections and take corrective action to ensure accurate and timely resubmission
• Evaluate claims and payments to confirm accurate reimbursement based on charge entry knowledge and payer requirements
• Document all claim, payer, and encounter actions thoroughly within Epic

Scope and Impact:

• Contribute directly to revenue cycle outcomes by resolving claim issues and supporting timely reimbursement
• Exercise judgment within established guidelines when contacting third-party payers and resolving claim discrepancies
• Update patient registration information to ensure accurate insurance billing and reduce claim delays
• Recommend and forward refund requests for approval and processing in alignment with organizational procedures
• Travel occasionally between facilities, offices, and other assigned locations as needed to support operational and departmental requirements; possess reliable means of traveling independently throughout the workday when such travel is required

Compliance and Professional:

• Adhere to safety rules, attendance expectations, and departmental standards to support a safe and reliable work environment
• Complete required training and perform duties in compliance with billing, documentation, and payer requirements
• Safeguard sensitive data by following established security policies and procedures, using systems responsibly, and promptly reporting potential security incidents, risks, or policy violations
• As applicable to your role, support cybersecurity and data protection requirements throughout the supplier lifecycle by coordinating vendor risk assessments, monitoring third-party compliance, and promptly reporting identified supply chain or cybersecurity risks

Additional Expectations:

• Complete assigned duties at other locations as needed to support operational priorities
• Demonstrate UHS Values of Compassion, Trust, Respect, Teamwork, and Innovation in all daily work and interactions
• Execute responsibilities in accordance with organizational policies, procedures, and applicable regulations
• Perform additional responsibilities as required to meet department and organizational needs

Position Qualifications

Required:

• High School Diploma or equivalent

Preferred:

• Up to 1 year of healthcare experience working in the healthcare industry in any job function
• Up to 1 year of direct experience performing the exact or very similar duties required by the job within the same role or function
• Up to 1 year of technical/systems experience using specialized tools, software, or equipment required for the role
• Up to 1 year of customer/patient-facing experience directly interacting and communicating with the public

Why You'll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

A Place to Call Home – Located in New York's Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we'd love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at