Customer Service Representative

Job Description

Job Description

Title:Customer Service Representative

Reports to:Customer Service Manager

Department:Sales Department

Who we are:

Craftech Industries, Inc. is a privately owned and operated custom plastic hardware manufacturing company. We pride ourselves in manufacturing top-quality molded and machined parts at competitive prices while offering exceptional customer service with our staff of qualified technicians. The mission of Craftech Industries, Inc. is to meet our customers’ requirements through technical guidance, process control, quality control, on-time delivery, customer service, and continuous improvement.

Summary - Job Responsibilities – Activities:

• Opens and updates customer accounts by recording information
• Provides technical data, responds to inquiries with product quotations, addresses customer requests related to quotations, samples, orders and expedites.
• Contract review, data entry of orders and order changes
• Resolves product problems by clarifying customer complaints, determining the cause and responding with the best solution.
• Occasional travel required
• Other duties as assigned
Education - Experience:
• High school diploma or Equivalent
• Previous Customer Service experience
Required Skills, Competencies, Authorities and Training Needs:
• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Phone, Computer and General Office Skills (Data Entry, use of email, word processing, copier, fax, filing), MultiTasking
Any other training requirements / comments:

Training on in house software system, contract review, product line, plastic attributes

Any other training requirements / comments

Use of internal software system for purchasing.

PHYSICAL REQUIREMENTS:

Light work: Exerting up to 20 pounds of force occasionally, and/or up-to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arms and/or leg controls requires exertion of forces greater than that for the ability to sit, stand, walk, talk, and hear. Ability to climb, balance, stoop, kneel, crouch, reach, and use fingers. Ability to pull, push and lift objects. Ability to grasp and feel.

Equal Employment Opportunity Statement:

Craftech is an equal employment opportunity employer and strives to comply with all applicable laws prohibiting discrimination based on race, color, creed, sex, sexual orientation, age, national origin or ancestry, physical or mental disability, military status, veteran status, marital status, as well as any other category protected by federal, state, or local laws. All such discrimination is unlawful and all persons involved in the operations of Craftech are prohibited from engaging in this type of conduct. In addition, Craftech has adopted an affirmative action plan. Please contact the Director of People and Culture for further information about this program.

In accordance with applicable federal and state law protecting qualified individuals with known disabilities, Craftech will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on Craftech. Any qualified applicant or Employee with a disability who requires an accommodation in order to perform the essential functions of the job should contact the Director of People and Culture and request an accommodation. Decisions on employment and promotion are based upon selecting the best qualified individual overall for the position. This policy applies to all terms, conditions, and privileges of employment and all policies of Craftech Industries Inc.