Registered Client Relationship Analyst

Registered Client Relationship Analyst Registered Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s)/Private Wealth Advisor(s)/teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs. Duties and Responsibilities Client Support: Support the Financial Advisor/Private Wealth Advisor/team in cultivating and enhancing new and existing client relationships Execute money movement transactions at the request of the client and/or Financial Advisor/Private Wealth Advisor/team Answer general non-investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit) Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or Financial Advisor/Private Wealth Advisor/team Educate or enroll clients in digital tools (e.g. MSOnline, eSign, eAuthorization) Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or Financial Advisor/Private Wealth Advisor/team Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance) Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the Financial Advisor/Private Wealth Advisor/team Assist Financial Advisor(s)/team in delivering against their business plan and client service model Support the Financial Advisor/team marketing strategy (e.g, website maintenance) Assist Financial Advisors/Private Wealth Advisors/teams in a clerical capacity with research relating to investment portfolio holdings, performance reporting, etc. and preparing materials for client meetings using firm approved systems Assist with data entry for key client needs such as new account opening and financial planning at the direction of the Financial Advisor/Private Wealth Advisor/teams Remaining current on all policies, procedures and new platforms Participate in firm initiatives (e.g., training or education programs), special projects and/or other duties directed by local management Administrative Support: Answer inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with Financial Advisor / teams as needed) Manage the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials) Maintain travel itineraries, preparing expense reports and managing the reimbursement process Assist with general in-office support functions such as copying, filing and scanning documentation Preparing and submitting expense reports for processing at the direction of the Financial Advisor/Private Wealth Advisor Education, Experience, Knowledge, and Skills Education and/or Experience: High School Diploma/Equivalency College degree preferred Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA) Two or more years of industry experience preferred Knowledge/Skills: Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts Detail orientated with superior organizational skills and ability to prioritize Advanced Microsoft Office skills (Word, Excel, Outlook and PowerPoint) Exceptional writing, interpersonal and client service skills Strong time management skills Team player with the ability to collaborate with others Ability to work in a fast-paced, evolving environment Adaptable and ability to multitask Goal oriented, self-motivated and results driven Reports to: Business Service Officer