Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Monthly bonuses
• License reimbursement
• Health stipend
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)

ABOUT OUR AGENCY:
I was born and raised in the beautiful state of Florida where I graduated from the College of Business at Florida State University. Outside of the office you can find me with my wife, little boy, and dog (Duke) at the park or the beach. i love giving back to my community, and creating a safe space and a good work environment for my team.

Our mission here at Mike Perez State Farm is to empower the families and businesses of our community to be properly insured. We also strive to provide the great people of Tallahassee and the surrounding counties with personalized insurance to help protect against what can go wrong, so they can focus on what can go right!

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Mike Perez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.
• Position requires heavy call volume on leads
• Must obtain licensing before start date