Host - The Monarch Hotel

Job Description

Job Description

Founded in 2002 by Sam Nazarian, sbe is a globally recognized lifestyle hospitality company known for creating iconic hotels, restaurants, and nightlife destinations that blend elevated design, energy, and service. With celebrated brands such as SLS, Delano, and Mondrian, sbe has helped define modern luxury hospitality through experiences that feel exclusive, cultural, and unforgettable.

Now, sbe is launching its next chapter with HQ Hotels - a bold, design-forward lifestyle brand built for travelers who want more than just a place to stay. HQ stands for high energy, high style, and high service, combining vibrant social spaces, curated food & beverage, and nightlife-driven programming that turns every property into a destination. Backed by sbe’s best-in-class creative and operational expertise and powered by a strategic partnership with Wyndham Hotels & Resorts, HQ Hotels offers team members the opportunity to help shape a rapidly growing brand with global reach, strong momentum, and a culture rooted in excellence, creativity, and unforgettable guest experiences.

sbe recently announced an exclusive partnership with global icon Marc Anthony - singer, songwriter, actor, entrepreneur and his company Magnus, who have joined as equity partners in sbe. This partnership further expands the brand’s cultural relevance, reach, and momentum as it enters new markets around the world.

Role Overview

The Host Person position is responsible for meeting, greeting, and seating guests, in a friendly, courteous, and professional manner. The Host Person seats guests and manages the flow of reservations to maximize the guest experience and will also be responsible for answering the phone and taking, tracking, and organizing reservations, to-go orders, and special requests.

Essential Responsibilities

• Ensures a seamless guest experience
• Approaches guest and collects information needed to assist with seat and bar arrangements.
• Maintains knowledge of the venue floor plan and table numbers, seating the room evenly and consistently per venue management’s instruction.
• Greets all guests warmly.
• Maintains a clean and organized reception area.
• Performs opening, running, and closing side work
• Must have an exceptional personality and hospitality driven attitude
• Must be polished, professional, friendly, dynamic and able to multitask
• Must be a highly organized individual with the ability to handle numerous tasks at a time
• Able to take initiative in a VIP driven and guest service focused environment
• Ability to work in a fast-paced, high-pressure environment
• Has excellent verbal and written communication skills
• Maintains a "sense of urgency" attitude for the completion of responsibilities/tasks

Desired Qualifications

• Prefer a minimum of one (1) year experience in a hospitality host role
• Must be at least 18 years of age or older
• Experience with taking reservations a plus.

Physical Requirements

• Must be able to stand or walk a minimum eight (8)-hour shift and work inside assigned area in the venue.
• Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
• Must be able to lift and carry 25-50 pounds.
• Must be able to work inside and outside at all times of the year as needed, based upon business volumes.

Work Authorization

Must be able to provide documentation that shows you are authorized to work in the United States. Must be eighteen (18) years of age.

Education / Experience / Credentials

Minimum of one (1) years relevant experience in high-end, service-focused environment. It is the employee's responsibility to secure and maintain the current status of all required certificates, licenses, or registrations when required by local, state, or federal government agencies. ANSI approved Food Handler Card and Responsible Beverage Service certificate recognized by the ABC.

Affirmative Action / EEO Statement

We are an equal-opportunity employer who is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws. We believe in, embrace, and abide by the spirit, as well as, to the letter of all applicable laws and regulations.

Our policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, internships, and apprenticeship. Our hiring decisions are based solely on qualifications, merit, and business needs at the time.