SFR Property Manger (Client Care Coordinator)

Job Description

Job Description

About Us:

TCS Management is one of Philadelphia’s largest scattered-site, SFR property management companies. We are seeking to add to our newest member to the Client Care Team (property manager). We offer a friendly, team-driven environment with the opportunity for growth. All full-time employees are eligible for medical/vision and dental benefits, a company match 401(k) program, paid holidays and paid vacation/PTO time. Come join our team!

This is a fill-time, in-office position. Our office is located in Old City, Philadelphia.

Position Purpose:

This position offers direct assistance to the Director of Clients Services and the Client Care Team. This position will assist in all aspects of tenant management for a portfolio of scattered site, single-family properties, including, but not limited to: occupancy management, maintenance-work order management, tenant relations & communications, collections efforts, resolution of tenant concerns and owner communications.

PRIMARY DUTIES & RESPONSIBILITIES: CLIENT CARE

• Coordinate on-boarding of new clients, including data entry & communications
• Ensure timely and professional response and maintain open communications with residents, vendors, and owners
• Assist with the Client Care Team to ensure all properties in your portfolio are in compliance with all applicable codes, laws and regulations
• Responsible for management, reporting, and record keeping for properties under your portfolio
• Communicate with tenants in the management, investigation and resolution of tenant complaints, concerns and general inquiries
• Resolve tenant issues and complaints concerning billing, outstanding balances, maintenance issues, and other related issues
• Coordinate with clients and tenants to schedule property inspections
• Maintain files, records, and correspondence as they relate to managed properties
• Assist with the management of unpaid tenant account balances, including making past-due rent collection efforts through phone calls, emails and text messaging; following up on issues secondary to unpaid balances; and creating payment plans to resolve past due balances;
• Coordinate with our outside legal representatives concerning pre-eviction and eviction procedures and filings, manage the status of eviction notices and attending court hearings as needed to represent our clients
• Coordinate with team Project Managers to implement post move-out inspections, tenant disposition letters and the proper return of security deposits;
• Assist in the communications and coordination of new leases and lease renewals
• Other duties and responsibilities as assigned by the Director of Client Services and company leadership.

PRIMARY DUTIES & RESPONSIBILITIES: MAINTENANCE

• Actively review, prioritize and assign work orders as they are received through our property management software, including the management of vendors, overseeing the timely completion of repairs, coordinating the timely payment of invoices.
• Track and manage work orders from receipt to completion while maintaining effective communications with both vendors, tenants and owners to ensure maintenance issues are resolved in a timely manner.
• Maintain positive and professional relationships with outside vendors
• Actively develop and maintain a strong portfolio of outside vendors that will ensure the company can address all maintenance concerns in a timely manner and efficient manner.
• Coordinate with vendors to maintain current insurance policies and document compliance.
• Must stay up-to-date on all landlord-tenant laws and all laws, codes and regulations as they relate to property management/ rental properties.
• Coordinate with the internal property management team to endure all maintenance requests are being completed in a timely manner to both the satisfaction of residents and owners.
• Endure maintenance tasks are being completed to industry standards and in a cost-effective manner.
• Process invoices related to completed maintenance tasks and coordinate timely payment with the Accounting Team.
• Actively participate in a weekly Maintenance Task Force meeting.
• Participate in the development of goals and objectives, make recommendations for changes and improvements to existing standards, policies, and procedures; participate in the implementation of approved policies and procedures; monitor work activities to ensure compliance with established policies and procedures as they relate to maintenance and work orders.

SKILLS REQUIRED

• Ability to analyze situations, identify problems and recommend solutions;
• Detail oriented & highly organized;
• Excellent written, listening and verbal communication skills;
• Creative problem solving and negotiation skills;
• Computer proficient with knowledge of G-Suite, Trello and AppFolio.

WHO YOU ARE:

• Positive, people focused attitude with a genuine desire to help people;
• Ability work in a team drive work environment;
• Effective communicator with diverse groups of people.

POSITION REQUIREMENTS

• High school diploma or GED, some college preferred.
• 2-3 years of work experience in the property management field, preferably with Single Family Residential;
• Computer proficiency.

TCS Management is a leading real estate investments, sales, and leasing company dedicated to providing exceptional property management and investment solutions.

Company Description

TCS Management is a leading real estate investments, sales, and leasing company dedicated to providing exceptional property management and investment solutions.