Outbound Shipping Lead

Join The True Brands Team As Outbound Same-Day Shipping Lead

Are you a hands-on fulfillment leader who thrives in a fast-paced environment and knows how to keep order queues moving? True Brands is seeking an Outbound Same-Day Shipping Lead to drive 1st-shift fulfillment operations and ensure we hit our same-day shipping promise to our customers.

As our Outbound Same-Day Shipping Lead, you will direct daily fulfillment operations to ensure at least 98% of orders released prior to cutoff ship out same-day. You will lead and support warehouse associates across both Business-to-Business (B2B) wholesale orders and Direct-to-Consumer (D2C) small parcel orders. We are looking for a proactive problem solver skilled in real-time workflow balancing, WMS systems, cross-departmental communication, and continuous improvement.

Key Responsibilities

• Floor Leadership & Daily Workflow: Oversee daily staff executing cart picking and order packing for B2B and D2C channels. Address order issues, rollbacks, and sales requests promptly.
• Real-Time Balancing: Monitor active order queues and dynamically reallocate team members between picking and packing stations to prevent bottlenecks and hit same-day cutoffs.
• Quality & Compliance: Ensure strict compliance with packing guidelines, B2B compliance labeling, pallet routing, and D2C shipment specifications.
• Carrier Execution: Coordinate staging, loading, and handoffs for parcel carriers (UPS, FedEx, USPS) and LTL/TL freight drivers. Communicate directly with carriers for pickups and trailer scheduling.
• Supply Chain Alignment: Partner cross-functionally with corporate Supply Chain, Inventory Control, and Customer Service teams to immediately resolve stock-outs, order holds, or inventory allocation issues.
• Cost & Process Optimization: Identify workflow bottlenecks, reduce picking travel times, minimize dimensional weight costs, and drive continuous improvement strategies to lower cost-per-order.
• Safety & Equipment: Maintain a clean, organized staging area adhering to 5S lean principles and OSHA regulations. Ensure proper care and utilization of picking carts, pack terminals, scales, and dunnage dispensers.

What You Bring

• Experience: 23 years in warehouse fulfillment operations, with at least 1 year in a lead, supervisory, or line coordinator role overseeing picking and packing.
• Channel Expertise: Strong working knowledge of high-volume D2C parcel fulfillment along with B2B routing, retail compliance, and LTL/palletized freight procedures.
• Technical Skills: Proficiency with Warehouse Management Systems (e.g., Deposco, Manhattan, HighJump), handheld RF scanners, and shipping software.
• Education & Physical: High school diploma or GED equivalent. Ability to stand, walk, bend, and lift up to 50 lbs repeatedly throughout an 8- to 10-hour shift.

Preferred Qualifications

• Prior experience with Deposco WMS software.
• Experience handling fragile lifestyle products, glassware, or multi-SKU retail consumer goods.
• Familiarity with Lean Manufacturing, 5S principles, or process optimization methodologies.

What We Bring

• Competitive Comp: $41,600 $48,000 base salary + bonuses
• Perks & Discounts: 40% employee discount across all True Brands products (perfect for gifts!).
• Time Off: accrued PTO, plus 9 paid holidays.
• Comprehensive Healthcare: Medical, Dental, Vision, Life Insurance, plus FSA options.
• Financial & Wellness Benefits: 401(k) with company match, gym benefits, and voluntary supplemental insurance (including pet insurance!).

Ready to build your career with True Brands? Apply today to join our Greenfield team!

E-Verify

True Brands participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

To learn more about your rights and responsibilities please visit: E-Verify: Employee Rights & Responsibilities

EEOC

True Brands is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive workplace where all employees are respected and given equal opportunities to succeed. We believe that our differences enrich our company culture, promote innovation, and enable us to better serve our customers. True Brands is dedicated to creating an environment free from harassment, intimidation, and retaliation and we expect all employees to treat each other with respect and professionalism.