Senior IT Technician — Advanced MSP Support & Cloud Projects

Benefits: Bonus based on performance Dental insurance Free food & snacks Health insurance Paid time off Profit sharing Training & development $28–$37/hr | Full-Time | 5 Days/Week | In-Person Only “Any sufficiently advanced technology is indistinguishable from magic.” — Arthur C. Clarke At NerdsToGo Bellevue, we get to be the “magicians” — stepping in when technology feels overwhelming and leaving things better than we found them. We provide premium, high-touch IT services to small businesses and residential clients throughout our community. Our services include both: On-demand (as-needed) IT support Managed IT for small business clients (1-100 employees) We are locally owned and operated, and our team takes pride in delivering white-glove service in every interaction. Our clients come to us frustrated, overwhelmed, or stuck. We fix the problem — and make them feel calm again. This is not a remote role. Who We Are We’re a team of five technicians (plus our self-proclaimed “Queen of the Nerds”). We take our work seriously — but we don’t take ourselves too seriously. There are dad jokes. There are donuts. There is collaboration. If you prefer a silent office with minimal human interaction, this isn’t your place. If you like solving real-world problems with smart, kind humans — you’ll fit right in. The Role We’re hiring a Senior IT Technician with 5+ years of hands-on experience across hardware, software, networking, and Microsoft 365 environments. You will: Start and end each day in our Bellevue office Handle in-store, on-site, and remote appointments Diagnose issues independently Present 1–2 solution options (with your recommendation) Provide time estimates or simple scopes for larger projects Execute the work Demonstrate completion and ensure client satisfaction 95% of your work will be on-demand IT services (not back-end MSP ticket work). Expect variety: Data recovery Malware remediation & hacked remediation Microsoft 365 setup & migrations DNS updates (MX, SPF, DKIM) Network troubleshooting & installs Office setups & moves Custom workstation builds What You Need 5+ years hands-on IT support experience Strong Windows & macOS troubleshooting skills Solid networking knowledge (TCP/IP, DHCP, DNS, VLAN basics) Microsoft 365 admin experience Experience configuring routers, firewalls, and access points Strong in-person communication skills Valid driver’s license You should be comfortable walking into unfamiliar environments (business and residential), diagnosing confidently, and communicating clearly. You’ll Thrive Here If You: Have high emotional intelligence Stay calm when clients are stressed Enjoy being client-facing Like collaborating with other techs Can laugh during the day without losing professionalism If you’ve read this far and thought, “This sounds like my kind of team,” we’d love to meet you. #J-18808-Ljbffr NerdsToGo of Plano, TX