Front Desk Representative, Bellflower

We are seeking a friendly and organized individual to join our healthcare team as a Front Desk Receptionist. The Front Desk Receptionist will serve as the first point of contact for patients and visitors, providing excellent customer service and administrative support to ensure smooth operations of the front desk. This entry-level position is ideal for candidates with strong communication skills and a desire to work in a fast‑paced medical office environment. The Front Desk Receptionist serves patients by greeting and assisting them on the phone or in person. Additionally, the receptionist schedules appointments, maintains documentation and records, facilitates the smooth running of the front office, and supports the delivery of quality patient care. Full‑Time position, working Monday - Friday, 8 hours per day . The hourly range for the Front Desk Representative position is $24.00 - 26.01+ . The hourly rate will be dependent on experience. Essential Functions Greet patients and visitors in a courteous and professional manner and direct them to appropriate areas. Answer phone calls and respond to inquiries from patients, physicians, and other staff members. Schedule patient appointments accurately and efficiently, using electronic scheduling systems. Verify patient demographics, insurance information, and referral authorizations, and update patient records as needed. Collect patient co‑payments, deductibles, and outstanding balances, and process payments securely. Maintain cleanliness and organization of the front desk area, including waiting room and reception area. Assist with patient registration and check‑in processes, ensuring all necessary forms are completed and signed. Coordinate communication between patients and healthcare providers, including relaying messages and scheduling follow‑up appointments. Welcome patients and visitors by greeting them in person or on the telephone, answering or referring inquiries. Optimize patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keep patient appointments on schedule by notifying provider of patient’s arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comfort patients by anticipating anxieties; answering patients' questions; maintaining the reception area. Ensure availability of treatment information by filing and retrieving patient records. Maintain patient accounts by obtaining, recording, and updating personal and financial information. Maintain business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Help patients in distress by responding to emergencies. Protect patients' rights by maintaining confidentiality of personal and financial information. Maintain operations by following policies and procedures, reporting needed changes. Contribute to team effort by accomplishing related results as needed. Obtain medical authorizations and referrals for procedures. Knowledge, Skills, And Abilities Strong communication and interpersonal skills, with a positive and professional demeanor. Excellent organizational abilities and attention to detail. Ability to multitask and prioritize tasks in a fast‑paced environment. Proficiency in computer skills and familiarity with electronic health record (EHR) systems. Ability to work effectively as part of a team. Compassionate and empathetic attitude toward patients and their families. Willingness to learn and adapt to new tasks and responsibilities. Commitment to maintaining patient confidentiality and privacy. Demonstrated attention to detail, ability to multi‑task, and flexibility. Knowledge of standard office machines including copier, fax, multi‑line telephone, printers, etc. Ability to be a team player; support and assist team members. #J-18808-Ljbffr