Receptionist

Step into the role of Receptionist at The Springs Post-Acute and help make a difference in a compassionate, positive environment! Why Choose The Springs Post-Acute? The Springs Post-Acute is a 99-bed Skilled Nursing Facility with a Post-Acute Rehabilitation setting. Our exceptional care ranges from Wound Care to Occupational, Speech and Physical Therapy. Our leadership is very supportive with a welcoming environment. We offer more than just a job—we provide a supportive environment where you can grow both professionally and personally. We prioritize your well-being with competitive pay, flexible schedules, and comprehensive benefits, while fostering a culture of teamwork, respect, and continuous learning. If you\'re passionate about making a difference in patients\' lives and want to be part of a caring, dynamic team, we’d love for you to join us! Overview of the position The Receptionist role is to perform clerical support in an efficient manner in accordance with established policies and procedures, and as directed by your supervisor. The Receptionist interfaces with the public visiting the facility and by telephone, communicates with outside agencies, and ensures that the facility is a positive choice for seniors. Duties and Responsibilities Administrative Functions Promptly answer all incoming calls with proper telephone etiquette (professional, credible, pleasant and sincere). Receive and follow reception schedule/instructions from your supervisor and as outlined in our established policies and procedures. Operate paging/telephone system as required. Answer telephone, determine nature of call and direct caller to appropriate individual or department. Receive requests from within the facility and locate personnel through paging system. Receive inquiries and release information in accordance with established policies and procedures. Maintain a current file/listing of residents by name and room number, emergency phone members of on-call personnel, department extensions, key personnel, etc. Maintain a current listing of critical residents and/or residents who may not receive phone calls due to their condition (may refer such calls to Nurse Supervisor/Charge Nurse). Greet visitors, direct to appropriate office and/or residents\' room. Provide directions/information to visitors, guests, residents, sales representatives, etc. Offer beverages to visitors waiting for administrative personnel, as appropriate. Monitor presence and location of sales representatives in the facility. Ensure guests/visitors abide by existing rules and refuse admission to persons as directed. Assist with administrative duties as directed (including typing, filing, accounts, etc.). Field accurate and complete phone messages, provide callers with necessary and appropriate information, and ensure delivery of messages. Distribute and accept job applications. Receive supplies and shipments—alert appointment department for pick-up. Maintain the resident/visitor check-in/out system, and retain daily list for six months. Receive, sort and distribute mail as directed. Assist in the preparation of mailing monthly statements for residents, stuffing envelopes, labeling, etc. Monitor residents going outside (leaving through the front sliding doors), and report to charge nurses when appropriate. Audit new residents\’ charts for accuracy. Audit Medication and Treatment records weekly for completion, nurses\’ signature, etc. Audit Intake and Output records weekly for completion. Qualifications/Requirements Educational Requirements: Must possess, as a minimum, a High School Diploma or equivalent. Experience: Must have at least 2 years of experience in a clerical position, or successfully completed a secretarial science program from an accredited school/college. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law. Powered by #J-18808-Ljbffr