Account Executive

Job Description

About the Position

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Relentless Recovery, Inc. is seeking an experienced and reliable Account Executive to join our Client Services Department.

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This is a fast-paced position that requires strong communication, critical thinking, problem-solving, and negotiation skills. The Account Executive is responsible for managing account-related issues, communicating with customers and clients, and working toward successful vehicle recoveries and resolutions on behalf of our clients.

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The ideal candidate will have a strong background in the repossession, recovery, collections, automotive finance, or a related industry and understand the importance of professionalism, accuracy, confidentiality, and follow-through.

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We are looking for someone who is dependable, self-motivated, organized, and comfortable working independently , while also being a strong team player.

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What We're Looking For

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• Strong background in the repossession, recovery, collections, automotive finance, or related industry
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• Dependable and reliable with excellent attendance
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• Ability to work independently and stay productive with minimal supervision
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• Strong customer service and professional communication skills
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• Excellent phone presence and ability to communicate effectively with a variety of individuals
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• Strong negotiation and conflict-resolution skills
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• Ability to think outside the box and determine the best course of action
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• Strong critical-thinking, problem-solving, and decision-making abilities
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• Highly organized with excellent attention to detail
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• Goal-oriented with the ability to prioritize and manage multiple responsibilities
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• Ability to remain professional and composed in difficult or challenging conversations
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• Strong written and verbal communication skills
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• Ability to work effectively as part of a team
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• Proficient with Microsoft Office and web-based applications
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Key Responsibilities

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• Search for and contact customers and clients on a continuous basis
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• Work assigned accounts toward successful resolution and recovery
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• Communicate with customers to obtain vehicles or payments on behalf of our clients
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• Utilize effective negotiation and communication skills to achieve desired results
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• Handle incoming customer service and collection-related inquiries professionally and efficiently
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• Identify account issues and determine the appropriate course of action
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• Maintain accurate and detailed account information
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• Develop and maintain professional relationships with customers and clients
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• Continuously develop knowledge of account requirements, client expectations, and industry practices
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• Balance customer service responsibilities with the needs and expectations of our clients
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• Meet established individual and departmental goals
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• Work collaboratively with other departments to ensure accounts are handled efficiently and professionally
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Education & Experience

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• High school diploma or equivalent required
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• 2+ years of customer service experience preferred
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• Previous experience in the repossession, recovery, collections, automotive finance, or related industry strongly preferred
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• Experience with conflict resolution, collections, sales, or negotiation is a plus
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• Experience with computer systems and web-based applications required
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Work Environment

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This position may be eligible for remote work for the right candidate . Remote eligibility will be based on experience, reliability, performance, and the ability to work independently while maintaining the level of communication and productivity required for the position.

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Benefits

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• 401(k)
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• Dental insurance
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• Health insurance
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• Life insurance
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• Paid time off
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• Vision insurance
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Application Requirement

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Applicants must be willing to submit to a background check.

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Join the Relentless Recovery team and become part of a company that values professionalism, accountability, teamwork, and results.

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Pay: $16.00 - $19.00 per hour

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Expected hours: 40.0 per week

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Benefits:

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• 401(k)
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• Dental insurance
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• Flexible spending account
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• Health insurance
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• Health savings account
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• Life insurance
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• Paid time off
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Work Location: Hybrid remote in Cleveland, OH 44113