Patient Services Associate (TEMP)

Job Summary

The University of Michigan School of Dentistry, founded in 1875 in Ann Arbor, is a top-ranked, world-renowned institution for dental education, research, and clinical care. It consistently ranks among the top dental schools globally, offering DDS, dental hygiene, and advanced graduate programs, including a unique program for internationally trained dentists.

Responsibilities*

Welcome and check patients in for the Graduate Orthodontics and Faculty Practice clinics. Manage phone calls by triaging calls, retrieving messages, calling patients to address concerns and scheduling appointments. Maintain accurate patient records and documentation, ensuring compliance with confidentiality and privacy regulations (HIPAA). Determine existence of previous registration if applicable and verify and update insurance information for existing patients of record. Accurately verify patient information, including demographic details, medical history, and insurance coverage. If new patient, complete registration documentation in eHR system. Scan patient paperwork, insurance cards, ID into EPIC. Secure patients signature on FAs if applicable. Manage daily work queues. Check patients out. Collect payments, co-pays and past due balances at patient check in/out using the established department/school guidelines. Reconcile daily cash and credit card patients. Enter Codes into the eHR system for patient financial liability. Maintain and review schedule daily to ensure patient balances are collected at the start of the appointment. Display excellent customer service and attitude towards patients, students/residents, faculty and staff.

Required Qualifications*

High school diploma or equivalent combination of education and experience is required with some college preferred. Considerable clerical experience is necessary. Exceptional interpersonal skills and the ability to deal with an extremely busy and hectic clinic environment. Knowledge of Word, Excel and Dropbox. Knowledge of dental insurance plans. Welcoming personality. Ability to work in a team environment. Ability to multi-task in a busy clinical environment. Excellent attendance record.

Desired Qualifications*

Experience in an outpatient clinic setting. Knowledge of dental terminology. Knowledge of EPIC. Familiarity with the Dental School.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

We are committed to maintaining a safe and healthy work environment for everyone. As part of the onboarding process, all candidates are required to submit their immunization records to Occupational Health Services (OHS) prior to their appointment start date to verify their immunization status. The process includes completing a two-step TB test for all new hires and providing proof of Hepatitis B immunization for clinic-facing roles. Additional immunizations may be necessary based on public health guidance or specific job responsibilities.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled any time after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.