Medical Office Assistant (Part-Time) - Orchard Park, NY

Medical Office Assistant (Part-Time)

Location: UBMD Primary Care – 3875 N Buffalo St, Orchard Park, NY 14127

Schedule: Monday - Friday; based on 25-30 hours per week

Pay Range: $18.00–$19.50/hour 

Status: Part-Time, Non-Exempt  AA/EOE

About the Role:

UBMD Primary Care is seeking a patient‑focused Medical Office Assistant (MA) to support administrative and clinical operations at our Orchard Park outpatient clinic. This role is ideal for someone who enjoys hands‑on patient care, works well in a fast‑paced environment, and brings strong communication and organizational skills to every interaction.

What You’ll Do

In this role, you’ll use your administrative, clinical, technical, and interpersonal skills to support providers and ensure a smooth patient experience. Responsibilities include:

Administrative Skills:

• Greeting and checking patients in and out
• Managing a high volume of phone calls and directing inquiries appropriately
• Verifying insurance coverage and updating patient information
• Scheduling appointments and coordinating referrals
• Collecting copays and completing daily payment balancing
• Providing general customer service and administrative support

Clinical & Patient Care Skills:

• Rooming patients efficiently and preparing them for exams
• Performing clinical intake, including vitals (BP, pulse, temperature, height/weight, respiration)
• Documenting patient history and observations in the EMR
• Assisting with provider orders and patient call‑backs under RN/APP/physician direction
• Supporting annual well visits and routine clinical workflows
• Collecting and processing specimens
• Performing point‑of‑care testing (e.g., EKGs, urine dip, glucometer, peak flow), depending on clinic needs

Operational & Support Skills:

• Maintaining clean, organized exam rooms and monitoring supply inventory
• Managing daily clinical tasks and follow‑ups
• Ensuring compliance with HIPAA, OSHA, and infection‑control standards
• Assisting with administrative tasks as needed (scheduling, scanning, referrals, copays, updating demographics)
• Providing patient education and directing patients to appropriate resources
• Following HIPAA, OSHA, infection‑control, and safety standards
• Review and respond to company email daily.
• Troubleshoot office issues and standardize procedures for efficiency.
• Perform additional duties as assigned by program leadership.
• Ability to work at least 30 hours per week on a regular basis.

Skills That Lead to Success - We’re looking for candidates who can demonstrate:

Core Skills:

• Strong communication and patient‑interaction skills
• Ability to multitask and stay organized in a busy clinical setting
• Accuracy in documentation and EMR use
• Professionalism, reliability, and teamwork
• Comfort performing hands‑on clinical tasks

Technical Skills:

• EMR proficiency 
• Vital signs and clinical intake
• Specimen collection
• Point‑of‑care testing 
• Basic office technology (faxing, scanning, copying)

Qualifications

• MA/MOA certificate or degree preferred OR 2+ years of hands‑on experience as an MA/MOA in lieu of certification
• 2–3 years of experience in an outpatient clinic setting preferred
• Experience with EKGs, pulmonology, or endocrinology POC testing is a plus
• Strong communication, customer service, and multitasking skills required
• EMR experience required

Work Environment

• Fast‑paced, well‑lit outpatient clinic
• Frequent standing, walking, and patient interaction
• Light lifting up to 15 lbs
• Regular, predictable attendance required
• May occasionally travel to other UBMD Primary Care locations

Additional Information

Employment is contingent upon a successful background check and drug screen. UBMD Primary Care is a smoke‑free, drug‑free, and equal opportunity employer.

UBMD Primary Care is an equal employment opportunity (EEO) employer. We are committed to the principles of equality in employment and opportunity for all employees without regard to race, color, citizenship status, national origin, ancestry, gender or expression whether or not such gender identity or expression differs from the employee’s physical sex as assigned at birth (including transgender status), sexual orientation, age, weight, religion, creed, physical or mental disability, predisposing genetic characteristics and information, marital status, familial status, domestic violence victim status, veteran status, military status, political affiliation or any other factor and/or status protected by law. We expect all employees to adhere to these principles of equality which apply to all aspects of the employment relationship including hiring, job selection, job assignment, compensation, corrective action, termination, access to benefits and training and other privileges of employment.