Director, Metrics Strategy and Reporting

Director, Metrics Strategy and Reporting Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: we moved our entire enterprise to the public cloud over the course of five years. We prioritize innovation through technology, cybersecurity, reliability, software quality, and data management. About the Role Technology & Data Risk Management (TDRM) is a small organization with ~200 professionals who oversee ~14,000 developers. The Director, Metrics Strategy and Reporting will create a strategy for using metrics to drive change, update our suite of metrics for cybersecurity, technology risk, and developer quality, and drive implementation to effect systemic change. The role drives improvements to reporting processes and ensures materials meet a high bar for clarity. It oversees coordination and drafting of the quarterly memo to the Risk Committee of the Board of Directors, and supports development of technology, cyber, and data risk content for executive audiences. Responsibilities Understand our current approach and develop a strategy to better use metrics, dashboards, and governance fora to drive change. Develop suites of metrics across the technology, technology risk, and cybersecurity domains, aligned to industry frameworks. Engage stakeholders across the first, second, and third lines of defense to align on the metrics and thresholds. Dive deeply into different domains to understand the shortcomings and limitations of metrics and ensure they are appropriately documented and communicated. Monitor metrics, investigate anomalies, and escalate necessary response actions. Make recommendations on how to better leverage metrics and data in reporting. Oversee the development of various reports, such as the quarterly Board memo and presentations to senior and executive management as well as external audiences. Basic Qualifications Bachelor’s degree or equivalent military experience. At least 10 years of experience in cybersecurity or technology risk. At least 5 years of experience with cybersecurity or technology risk metrics. At least 5 years of experience with governance fora. At least 3 years of experience leading people. Preferred Qualifications Master’s degree in computer science, mathematics, or engineering. At least 12 years of experience in cybersecurity or technology risks related to resilience, reliability, or code quality. At least 3 years of experience in cloud computing. Understanding of at least one of: cybersecurity, site reliability engineering, dev/ops, developer excellence. Experience revamping an organizational metrics program. Experience with governance fora in which senior leaders use metrics to manage their organizations. Compensation Salary ranges by location (2026): Chicago, IL: $209,500 - $239,100 McLean, VA: $230,400 - $263,000 New York, NY: $251,400 - $286,900 Plano, TX: $209,500 - $239,100 Richmond, VA: $209,500 - $239,100 Riverwoods, IL: $209,500 - $239,100 Performance-based incentive compensation may include cash bonuses and/or long-term incentives. Benefits Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Other Information This role is expected to accept applications for a minimum of 5 business days. No agencies please. At this time, Capital One will not sponsor a new applicant for employment authorization for this position. Equal Opportunity Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries. Legal Notice Capital One does not provide, endorse, nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. #J-18808-Ljbffr