Help Desk Support I

Overview Job Title: Help Desk Support I Location: Golden, CO Duration: 5 Month+ Assignment Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responsibilities Respond to telephone calls, email and personnel requests for technical support. Document, track and monitor problems to ensure timely resolution. Open a ticket for support and provide that support once trained. Create new network user accounts per procedure; disable network accounts per procedure. Update Microsoft Exchange information per procedure based on information supplied. Work tickets assigned in the queue and assist with assigning tickets to others in the team. Be very customer service oriented; enjoy helping users solve issues over the phone (primarily) and in person when assigned. Adept at asking questions to better support the user with process and procedures. Must be a team player. Temporary position only. Must live local and be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam. Qualifications May require an associate degree in a related area and at least 1 year or equivalent experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Primary job functions do not typically require exercising independent judgment. Additional Notes Location: Golden, CO. Duration: 5 Month+ Assignment. Temporary position only. Must be able to interview in person. #J-18808-Ljbffr