Help Desk Technician

$28 - $30 per hour

Ruri Software Technologies LLC

Role : Help Desk Technician

Location : Golden, CO - Onsite

Client : State of Colorado

Rate : $28 - $30 per hr on W2 - Without Benefits

Long term Contract

Job Description:

Responsibilities for Help Desk Technician

Manage Help Desk tickets in a timely manner
Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
Document customer interactions
Resolve customer reported issues
Escalate unresolved issues to the next Tier
Install, make changes and repair computer hardware and software
Monitor and respond quickly to incoming requests related to IT issues.
Maintain computer systems and act as support if any system goes down.
Assist with onboarding and offboarding of new or outgoing users.
Install, configure, maintain and upgrade PC software.
Tier 1 Networking and troubleshooting as well as support

Qualifications for Help Desk Technician

Experience working in a help desk environment
Flexibility to work a variety of shifts with minimal notice
Must have reliable transportation
Must be able to pass a background check
Proficiency with Windows, Linux, and IOS computers
Excellent oral and written communication skills
Detail oriented and highly organized to keep tickets in order
Ability to remain calm and professional in stressful situations
Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
Understanding and appreciation for information security within systems and user devices.
Ability to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus

Apply

Vacancy posted 4 days ago

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