Weekend Concierge

Job Description:

Ideal for a college student or someone looking for a little extra income, we invite you to join our team as a part-time Tasting Salon Concierge on the weekend!

Founded in 1979, we offer fantastic Cuvaison and Brandlin estate wines, a great collaborative team, and a breathtaking 'office view' in the beautiful Carneros region. We strive to foster a progressive, modern workplace that prioritizes the well-being of our team members while delivering the ideal wine country experience for our visitors.

Our concierges are the front-line, key communicators to our guests. The role requires strong written and verbal communication skills, a natural desire for great customer service, and an understanding of luxury service.

Role responsibilities (these may vary due to business needs):
• Organize and manage the Tock reservation database and distribute the daily schedule to the team on each shift.
• Serve as the primary point of contact for customer interactions, ensuring seamless communication and swift follow-up for appointments and sales orders.
• Greet each guest with a warm and gracious welcome, creating a memorable first impression. Explain the tasting experience, protocol, and introduce the guests to their wine host.
• Engage with guests to ascertain information so as to personalize their experience: questions such as who referred them, where they’re staying, are they local, etc. Assist guests with recommendations/reservations for hotel partners, restaurants, spas, and other wineries if needed.
• Respond to all appointment requests and emailed inquiries in a timely and professional manner. Ensure that any notes or special requests are reviewed and met as needed.
• Continuously monitor the general appearance, temperature & ambiance of the tasting room, restrooms, patios, and private areas throughout the day.
• Assist in end of day closing procedures (bottle counts, tabulating ‘pour’ wines, closing registers, clean up etc.).
• Assist in routine cleaning of all tasting areas to ensure all areas are presentable for our guests.
• Assist in packing guest orders as needed.
• Assist with events and outreach activities as needed.
• Consistently deliver on Effortless Luxury: “Empowering the guest on their wine journey by meeting them where they are to establish trust and create a lasting relationship”.
• Bring our 5 Core Values to life every day: Customer Service, Pride, Fun, Sense of Community, and Shaper.

Qualifications:
• Enthusiasm, focus, and positive outlook. A team player.
• Ability to work weekends
• 1-2 years of luxury wine, restaurant, and/or hotel experience
• Ability to stand for extended periods of time
• Ability to lift and carry up to 50lbs
• Shopify, Sling, and Tock experience a plus
• RBS and ServSafe certifications
• Attention to detail and excellent communication

Please note that this job description outlines the general nature of the role and is not exhaustive in listing all responsibilities, duties, and required skills.

Compensation: Hourly position with a range of $21 - $23/hr. plus tips and commission opportunities.

Join us at and become part of our passionate team dedicated to crafting unforgettable wine experiences in the heart of Napa.

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