Concierge

Concierge

Laying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!

Job Summary

Our Concierge team is the heart of our guests' journey, crafting unforgettable experiences and elevating every stay to the extraordinary. As a Concierge, you'll be the go-to expert, curating personalized itineraries, and delivering impeccable service. If you are passionate about hospitality and have a deep understanding of Napa Valley, this is your opportunity to shine!

Essential Job Responsibilities

• Curate personalized itineraries that showcase the best of Napa Valley
• Build relationships with guests, understanding their preferences and delivering personalized service that goes above and beyond
• Build and maintain strong relationships with local wineries, restaurants, and cultural establishments to ensure exclusive access and enhance the guest experience through personalized recommendations and tailored services
• Connect guests with the best in dining, entertainment, and local culture, using your expert knowledge and insider access
• Deliver exceptional service by anticipating guest needs and exceeding their expectations, ensuring every interaction is memorable
• Coordinate exclusive services such as private tours, transportation, spa appointments, and reservations at Michelin-starred restaurants or VIP events
• Collaborate with other hotel departments, including housekeeping, food and beverage, and management, to ensure every aspect of the guest experience is flawless
• Upsell premium experiences, services, and amenities, enhancing guest satisfaction while contributing to hotel revenue
• Ensure that every recommendation and service offered reflects the prestige and elegance of our hotels

Required Qualifications

• A deep understanding of Napa Valley, including its renowned wineries, restaurants, cultural attractions, and unique experiences
• Familiarity with local events, festivals, and seasonal activities
• Strong connections within the Napa Valley community, including relationships with local wineries, restaurants, tour operators, and other service providers
• Ability to think quickly and creatively in response to guest inquiries, requests, or complaints, ensuring a seamless experience
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Excellent written and verbal communication skills
• Ability to handle multiple tasks, prioritize effectively, and work under pressure
• Strong organizational and time-management skills
• Detail-oriented with a high degree of accuracy in work
• A positive, professional demeanor with excellent customer service skills

Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.