Seasonal Concierge/Customer Service

ConciergeLaying in the heart of Napa Valley, The Estate Yountville features two magnificent hotels that embody the perfect getaway and retreat. Surrounded by vineyards, Michelin-star restaurants and exquisite views in Yountville, our 22-acre haven sits among one the most coveted viticulture regions in the world. We invite our guests to immerse themselves in a redesigned Wine Country experience in a delightfully vino-cultured manner: two luxury hotels with decidedly different personalities – the vibrant Hotel Villagio and its sophisticated counterpart, Vintage House, a chic and tranquil sanctuary. A combined room-count of nearly 200 rooms and suites allows us to create a memorable experience for any occasion!Our Concierge team is the heart of our guests' journey, crafting unforgettable experiences and elevating every stay to the extraordinary. As a Concierge, you'll be the go-to expert, curating personalized itineraries, and delivering impeccable service. If you are passionate about hospitality and have a deep understanding of Napa Valley, this is your opportunity to shine!Essential Job ResponsibilitiesCurate personalized itineraries that showcase the best of Napa ValleyBuild relationships with guests, understanding their preferences and delivering personalized service that goes above and beyondBuild and maintain strong relationships with local wineries, restaurants, and cultural establishments to ensure exclusive access and enhance the guest experience through personalized recommendations and tailored servicesConnect guests with the best in dining, entertainment, and local culture, using your expert knowledge and insider accessDeliver exceptional service by anticipating guest needs and exceeding their expectations, ensuring every interaction is memorableCoordinate exclusive services such as private tours, transportation, spa appointments, and reservations at Michelin-starred restaurants or VIP eventsCollaborate with other hotel departments, including housekeeping, food and beverage, and management, to ensure every aspect of the guest experience is flawlessUpsell premium experiences, services, and amenities, enhancing guest satisfaction while contributing to hotel revenueEnsure that every recommendation and service offered reflects the prestige and elegance of our hotelsRequired QualificationsA deep understanding of Napa Valley, including its renowned wineries, restaurants, cultural attractions, and unique experiencesFamiliarity with local events, festivals, and seasonal activitiesStrong connections within the Napa Valley community, including relationships with local wineries, restaurants, tour operators, and other service providersAbility to think quickly and creatively in response to guest inquiries, requests, or complaints, ensuring a seamless experienceStrong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)Excellent written and verbal communication skillsAbility to handle multiple tasks, prioritize effectively, and work under pressureStrong organizational and time-management skillsDetail-oriented with a high degree of accuracy in workA positive, professional demeanor with excellent customer service skillsEstate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.Estate Yountville is an equal opportunity employer.