Family Support Specialist

Family Support Specialist

At Family & Child Empowerment Services (FACES), we envision a future where all families have what they need to live, grow, and thrive in San Francisco. We provide families with high-quality early childhood education; after-school and summer enrichment; job support, training, and placement; and comprehensive family support services and referrals.

Position Summary

The Family Support Specialist is an integral part of our Family Support and Wellness team located at our Masonic and Hayes Valley Center, serving children ages 6 weeks to 5 years. The Family Support Specialist has an in-depth understanding of the challenges of our families and children, the ability to provide trauma-informed child, individual and family support, and the experience to facilitate a range of community and family support services as needed. We are looking for an individual who can form good working relationships with people, is enthusiastic about supporting the growth and well-being of children and families, and has an open and supportive approach when working with clients.

What You'll Do:

• Collaborate closely with teachers, site supervisors, and other stakeholders to support the social-emotional needs and well-being of the families
• Provide parent coaching, care management, crisis intervention and resource referrals for families and individual parents
• Partner with families to assess needs, develop goal-oriented action plans, and connect/facilitate them to appropriate community resources and services
• Coordinate and facilitate caregiver support groups, parent skill-building groups and parent-child interactive groups
• Support the development, practice, and implementation of social-emotional learning (SEL) and literacy practices for families at childcare centers
• Maintain accurate and timely documentation of attendance records, client interactions, action plans, progress summaries and any additional reporting documentation
• Participate in weekly individual and group supervision with supervisor and team members to discuss client activities, and any relevant issues
• Plan and deliver workshops to address challenges faced by our families and strengthen their knowledge of and access to community resources
• Assist in organizing and facilitating family engagement events and activities
• Stay informed about evolving family dynamics and respond effectively to emerging needs.

Commitment

• This is a full-time position requiring a commitment to on-site work four (4) days per week and (1) one remote workday.
• The Family Support Specialist will serve our two San Francisco locations: Hayes Valley and Masonic.

Qualifications:

• Master's degree in Social work, Psychology, Education or related field from an accredited college or university.
• Bilingual English/Spanish required
• Minimum of two years of experience in providing case management, parent coaching, or family support services for parents and/or families with children 0-5
• Minimum of two years of experience working with low-income families in a social service setting
• Demonstrated knowledge and commitment to working with families from marginalized communities
• Knowledge of trauma-informed care practices and the ability to demonstrate and apply them
• Knowledge and understanding of parenting challenges, child development, children and families with special needs, including behavioral and emotional issues
• Experience with facilitating workshops and trainings
• Connection and access to community resources, and skills in developing and maintaining collaborative working relationships with community services providers
• Demonstrated communication (written and verbal), and interpersonal skills
• Ability to work with a dynamic team as well work autonomously with initiative and enthusiasm
• Ability to receive, process handle sensitive information in a compassionate and confidential manner
• Proficiency in Microsoft Office and Google Workspace applications
• Professionalism, punctuality, flexibility and reliability are essential
• Able and willing to travel locally for job-related duties as needed

What We Offer:

• Salary starting at $80,000 - $92,000 annually and increased based on experience, education, and qualifications
• Healthcare premiums 100% paid for employees and 25% paid for dependents
• Three weeks of vacation, personal and floating holidays, ten sick days, ten paid holidays (including one-week winter closure between Christmas and New Year's) and a day off for your birthday!
• A retirement plan with an employer match up to 7% of your salary
• A chance to positively impact the lives of children and their families
• Opportunity to join a movement to achieve educational, economic, and racial justice!
• A fun, dynamic and collaborative working environment

FACES is a welcoming workplace for all. We embrace diversity in every form- race and culture, gender identity, sexuality, country of origin, religion, and/or ability. Candidates with diverse backgrounds and lived experiences are strongly encouraged to apply. FACES is an Equal Employment Opportunity Employer.