Member Engagement Manager
Issa
ISSA is the leading trade association for the cleaning and facility solutions industry worldwide. Our purpose is to change the way the world views cleaning. The association represents businesses, organizations, and professionals across the entire cleaning industry chain, including manufacturers, manufacturer representatives, wholesalers, distributors, in-house service providers, building service contractors, residential cleaners, and more.
The Member Engagement Manager is the primary driver of member engagement and retention. This role owns the front line of the member experience, serving as the central triage point for inbound and proactive outreach, extracting critical insights, identifying risks, and surfacing growth opportunities before they escalate. The qualified individual is responsible for cultivating high-touch, high-frequency engagement across assigned accounts to ensure members are actively connected, informed, and realizing measurable value. Every interaction is strategic.
Acting as the operational bridge between members and the Senior Sales Team, this role qualifies needs, uncovers objectives, identifies expansion opportunities, and documents all relevant intelligence within Salesforce to ensure seamless sales execution. This position is both relational and analytical. It requires structured engagement reporting to protect revenue and accelerate growth.
Duties and Responsibilities
Secure Annual Membership Renewal Retention Rate
Onboarding of Renewing Members
Proactive Digital & Verbal Membership Engagement Communications
Order Entry
Service Members on all inquiries such as invoicing, LMS, login issues etc. Minimum response time of 1 business day requirement.
Manage data integrity through a strong CRM discipline - Sales Force
Logging 100% of member communications within CRM Sales Force
Identify new business opportunities and provide leads to Sr. Account Executive or Chief Engagement Officer
Exceeding individual and team sales performance goals
Maintaining business relationships with customers
Support the deployment of services sold
Act as backup for Sr. Account Executive or Chief Engagement Officer for sales
Represent ISSA at industry events
Other duties as assigned
Key Performance Indicators
Final key performance indicators (KPIs) will be established based on member segmentation by your direct supervisor.
Annual Membership Retention Percentage
Annual Member Engagement Percentage
Annual Net Promotor Score
Minimum Weekly Average Engagement Activities:
15 Two-Way Engagement Calls (Not Voicemail)
30 Outbound Engagement Calls
50 Proactive Engagement Emails (Not Responsive Emails)
100% Response to inbound communications
Key Competencies
Thorough understanding of traditional and emerging customer services tactics
Strong verbal and written communication skills
Ability to multitask, work independently and efficiently under deadlines
Positive attitude
Mandatory Qualifications
Proven experience in customer success, account management or similar
Validation of hitting performance goals
Ability to work within an office setting
Proficient in CRM and/or AMS software
Associate degree in business administration or equivalent work experience
Minimum of 3 years experience in sales, customer service, or account management
Proficient in Microsoft Office suite, including Word, Excel, Outlook, PowerPoint, and Teams.
Beneficial Qualifications
Experience working with trade associations or a similar not-for-profit environment a plus
Knowledge of the cleaning, facilities management, and/or restoration industry a plus
Project management certification a plus
Bilingual abilities are a plus
Compensation details: 50000-60000 Yearly Salary
PIa15555949797-26289-41232675
- ...developmental sales role focused on supporting revenue growth, member engagement, account development, and customer retention across... ...provide hands-on experience in consultative selling, relationship management, and pipeline development while learning ISSAs products,...SuggestedFor contractorsWork experience placementWork at officeWorldwide
Issa
West Coxsackie, NY14 hours ago $17 - $20 per hour
...staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933... ...qualified and interested-we'd love to hear from you. A member of our Talent Acquisition team will review your application and...SuggestedLocal areaFlexible hoursShift workNight shiftGlobal Partners
Coxsackie, NY4 days ago$125k
Accounting Manager Location: Hartsdale, NY Compensation: Up to $125K Base + Bonus We are partnering with a large, rapidly growing retail... ...entries prepared by staff Supervise and mentor accounting team members Coordinate with tax, treasury, accounts payable, and...SuggestedWork at officeFlexible hours- ...inspection activities and work flow and providing input to the Quality Manager.Ensures product inspection and documentation is ready for... ...related to product quality and reliability.Internal Audit Team Member and performs internal audits.Suggests changes in use of...Suggested
Ducommun
Coxsackie, NY1 day ago $69k
...Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What...SuggestedRemote jobWork from homeFlexible hoursHMG Careers
Athens, NY20 days ago- ...Center offers excellent career opportunities in a wide range of roles in both patient care and administration. We value all our staff members and offer outstanding employee benefits including: Excellent health care coverage with no copay at Albany Medical Center...TraineeshipRelocation package
- ...We’re seeking a Store Manager to join our team to lead associates, assist customers, and... ...relationships with the community by actively engaging in outreach and partnerships · Ensure... ...build strong relationships with team members is required · Excellent communication...Full timeContract workLocal area
Family Dollar
Coxsackie, NY21 hours ago $45k - $81.97k
...As the General Manager, you are the heartbeat of your store — responsible for leading operations... ..., training, compliance, and community engagement.This is a hands-on leadership role for... ...on connection — with Guests, team members, and the local community. You’ll cultivate...Permanent employmentFull timeWork at officeLocal areaFlexible hoursShift workNight shiftGlobal Partners
Coxsackie, NY4 days ago$50k - $65k
...Manager Trainee PositionStewart's Shops is a fast growing convenience store chain in New York and Vermont with friendly store associates and great customers! We are looking for Manager Trainees to join our fast track training program in our shops. Our Manager Trainees...Full timeTraineeshipFlexible hoursStewart's Shops
Athens, NY3 days ago- Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including selling packing and moving supplies Daily storage unit inspections to confirm inventory and availability...
$135k - $165k
...discipline engineering, surveying, and architectural firm based in the Capital Region, is seeking an experienced Survey Services Division Manager to lead and grow our Survey Division. In this leadership role, you will have the opportunity to work on a variety of projects...Weekly payFull timeC.T. Male Associates
Climax, NY4 days ago$1,124.2 - $1,200 per week
...with college tuition assistance, valuable job training, and retirement benefits.Let's talk. Make your move.Requirements:The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald's critical customer standards...Weekly payMinimum wageShift workMcDonald's
Coxsackie, NY21 hours ago$1,124.2 - $1,200 per week
...tuition assistance, valuable job training, and retirement benefits. Let's talk. Make your move. Requirements: The General Manager is responsible for running a profitable restaurant and for making sure the restaurant meets McDonald's critical customer standards...Weekly payMinimum wageLocal areaShift workMcDonald's
West Coxsackie, NY21 hours ago$77k - $80k
...) is searching for an outstanding General Manager for the expanding Postcard Cabins Eastern... ...Foster a culture rooted in accountability, engagement, and fun Act as the face of the property—connecting with guests, team members, and the local community Partner with...Local areaRemote workRelocationPostcard Eastern Catskills, NY
Catskill, NY3 days ago$60k
...accommodation or an alternative application process. Equipment Manager Full Time Clerical Bethlehem, PA, US 14 days ago Requisition ID... ...efficient equipment storage area. Train production staff and crew members on proper equipment operation, handling, storage, and safety...Full time- ...to keep the team on track with performance goals. Execute operations activities, including cash handling, scheduling, inventory management, and merchandise replenishment. Be knowledgeable about current sales, promotions, and store policies. Support associate development...Part timeFlexible hoursNight shift
- ...Wage Access – Pay on DemandEducation AssistanceEmployee Referral BonusMeal DiscountPet InsuranceWhat You'll DoThe Assistant General Manager helps the General Manager to ensure that day-to-day business operations run smoothly. This position provides an opportunity for...Shift work
Applegreen US
West Coxsackie, NY3 days ago $16.25 - $26 per hour
...supervisory responsibilities, completes basic operations and management skills training, and also learns about key aspects of the business... ...fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a...Hourly payFull timeTemporary workTraineeshipLocal areaFlexible hoursShift workNight shiftWeekend workDay shiftEarly shiftCVS Health
Ravena, NY3 days ago- ...: The General Manager is responsible for the marina's assets and operation, maintaining an efficient and profitable business. Reporting... .... Ensure a safe and inclusive work environment for all team members. Ensure all employees are properly uniformed to comply with...Full timeContract workFor contractorsLocal area
Oasis Marinas
New Baltimore, NY2 days ago $62.35k
...training in Daily Living Skills, Medication Management Training and Procedures Overseas the... ...residential building and in the field to engage with clients Must maintain a NYS driver'... ...and rural cultures and with community members from varying socioeconomic backgrounds Demonstrates...Permanent employmentFull timeLocal areaRemote workOverseasMonday to FridayShift workWeekend workAfternoon shiftMHA of Columbia Greene
Catskill, NY1 day ago$22 - $26 per hour
...families with professionalism and warmthVerify insurance, update patient records, and process forms and paymentsSchedule, confirm, and manage appointments using dental softwareClearly explain treatment plans, insurance coverage, and financial optionsCoordinate with the...Full timeRelocationMonday to FridayPDS Management Services, LLC
Catskill, NYa month ago- ...Trader Joe's in the United States seeks a Mate (Assistant Store Manager) to lead and develop Crew Members, model our values, and deliver WOW experiences for shoppers. You'll coach teams, manage daily operations, and uphold our standards in a fast-paced store environment...
Trader Joe's
Greenville, NY2 days ago - Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin’ Donuts operational standards and deliver... .... Support training of Crew Members as directed by Restaurant Manager or Assistant Manager. Communicate goals and hold team members...Shift work
- ...documentation and ensuring all files are current, organized, and audit-ready. 4. Committed to serve. Facilitate timely decision-making by managing RFIs and submittals, ensuring prompt resolution between field teams and design stakeholders. 5. Dedication. Support on-time...For subcontractorWork at officeLocal area
- ...enthusiastic, and experienced Restaurant Manager who shares our commitment to exceptional... ...be a part of something special As a key member of the Bapa Network family, you will... ...accountable. Creates strong morale and engagement within the team. Accepts responsibilities...All shiftsFlexible hours
Dunkin
Catskill, NY1 day ago - ...Maintenance Manager Be Part of the Future of Sleep! At Serta Simmons Bedding (SSB), we're a leading global sleep company with a mission to help people sleep better so they can live healthier lives. With a 150-year heritage in delivering industry-leading sleep solutions...Temporary workWork experience placementLocal area
Serta
West Coxsackie, NY2 days ago $80k - $85k
As a member of theShipBobTeam, you will… Grow with an Ownership Mindset :We champion continuous learning and innovation.You’lltake on... ...This role will oversee new startup functions including project management, systemstraining,and equipment set up. Operations Support...Full timeWork at officeLocal areaFlexible hours$28 - $35.05 per hour
...Summary Provides fast, friendly, helpful and efficient service to all Price Chopper customers. Manages the day-to-day operation of the meat department inclusive of fresh meat case, deli, frozen case and custom cut department (where applicable) to include achieving budgeted...Local areaShift workPrice Chopper
Catskill, NY13 hours ago$18 - $25 per hour
The Assistant Store Manager supports the Store Manager in overseeing daily operations, ensuring... .... This role includes coaching team members, maintaining visual and operational... ...driving sales performance. Drive customer engagement with the membership program, actively promoting...TraineeshipRelocationFlexible hoursShift workNight shift- ...Description The Hospice RN Case Manager is responsible for coordinating and managing the care of patients in a hospice setting, providing... ...effectively with patients, families, physicians, and other members of the healthcare team to update them on patient progress, discuss...Full timeShift workWeekend workWeekday work
Advanced Health Care
South Bethlehem, NY21 hours ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Member Engagement Manager. Be the first to apply!
