Front Desk Agent

Marriott Vacations Worldwide - - Responsibilities: Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities; Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues; Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc. ); Follows up with Owner/ guests to ensure their requests or problems have been met to their satisfaction; Answers telephone calls and routes calls to the proper department as applicable