Service Supervisor

Service Supervisor

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Purpose

The Service Supervisor is responsible for overseeing daily front-end operations and ensuring exceptional customer service throughout the store. This position provides leadership to front-end associates, monitors customer service standards, supports operational efficiency, and helps achieve store performance goals while maintaining compliance with company policies and procedures.

Key Responsibilities Front-End Operations

• Supervise daily front-end activities, including cashiering, customer service, self-checkout, and courtesy clerk functions.
• Monitor customer traffic patterns and adjust staffing levels to maintain efficient service.
• Ensure checkout lanes, service desks, and self-checkout areas operate efficiently.
• Support opening, closing, and manager-on-duty responsibilities as assigned.
• Monitor department conditions to ensure cleanliness, organization, and operational readiness.
• Assist with implementing company initiatives, promotions, and service programs.

Customer Service

• Deliver exceptional customer service and promote a customer-first culture.
• Respond to customer inquiries, complaints, and concerns professionally and promptly.
• Resolve service issues in accordance with company policies and procedures.
• Promote customer loyalty programs and store services.
• Ensure customers receive prompt, courteous, and accurate service.
• Foster a positive shopping experience for all customers.

Leadership & Team Development

• Provide daily direction, coaching, and support to front-end associates.
• Assist with training and onboarding new employees.
• Monitor associate productivity, attendance, and adherence to company standards.
• Promote teamwork, accountability, and associate engagement.
• Communicate operational priorities and performance expectations to team members.
• Support leadership in maintaining a productive and positive work environment.

Cash Handling & Asset Protection

• Ensure compliance with company cash-handling procedures and financial controls.
• Monitor till accountability, register accuracy, and reconciliation processes.
• Assist with investigating cash discrepancies and operational issues.
• Support loss prevention and asset protection initiatives.
• Maintain confidentiality regarding financial and personnel information.
• Ensure associates follow all operational security procedures.

Safety & Compliance

• Promote a safe environment for customers and associates.
• Ensure compliance with company policies, safety programs, and operational procedures.
• Identify and address potential safety hazards promptly.
• Assist with incident reporting and emergency response procedures.
• Support compliance with all labor, operational, and customer service standards.

Store Operations Support

• Collaborate with department managers and store leadership to support store operations.
• Assist with store projects, special events, and operational initiatives.
• Help maintain service standards throughout the store.
• Monitor operational metrics and support continuous improvement efforts.
• Serve as a key point of contact during assigned shifts.

We also provide a variety of benefits including:

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve