Insights Analyst- NEC

We are Levy We are a visionary venue partner. We design and deliver bespoke guest experiences that prioritise people and the planet. Trusted by some of the world’s most iconic stadiums, entertainment venues, and major events –including Wimbledon, Twickenham, Tottenham Hotspur Stadium, Edgbaston, the SEC and Excel London – we bring experiences to life with passion and precision. Our mission is to succeed the right way. From pioneering tech and seamless operations to show-stopping menus and exceptional service, we use insight and innovation to understand guests, improve the customer journey, reduce environmental impact, and support local communities. We are a passionate, diverse team of venue specialists dedicated to making the planet better for future generations. Role Purpose This position will be supporting E15 Insights, part of Levy UK & Ireland, a division of Compass Group. E15 Insights uses data, analytics and deep insights to drive business strategy, innovation and decision-making. Across Levy UK&I, E15 Insights creates value through elevating operational delivery, enhancing consumer experiences and optimizing innovation and new investment opportunities. Areas of impact will range across E15 Insights remit in sports stadia and facilities, arenas, theatres and other venues. The role will be ultimately responsible for providing business partnering to decision makers across a selection of venues to maximise the value from data and insights and to ensure that decision makers are making data-driven decisions. The role will be responsible for ensuring that the data and dashboarding is up to date and complete for all relevant venues and includes the most up to date analytics from across our suite of dashboards. More about the role: Could you shine as an Insights Analyst supporting the NEC contract, working closely with internal and external stakeholders to deliver the insights to drive business change and more effective decision-making? Your key responsibilities will include: Deliver key deliverables to client and Levy stakeholders to include event by event analysis, insight creation, operational statistics and financial reports. Develop action plans alongside operations to maximise revenue and margin, exploring the potential impact of changes, and informing ROI models to ensure the right decision is made. Support ongoing review of performance and deliver analytics that answer the ‘so-what’ question. Work with the BUILT team to identify opportunities for technology and innovation to improve performance and support the measurement of the success of new projects implemented. Support ideal data collection methodologies before then using the data to inform decisions around changes to the venue to deliver a great service for our guests. Support finance team colleagues with budgeting and forecasting processes, offering innovation and insights into the creation of more accurate forecasting. Obtain, cleanse and integrate data from new and existing sources into models that allow for easier reporting and analysis, minimising manual processes wherever possible. Demonstrate a growth mindset with a willingness to learn and take on new responsibilities within the team. Take ownership of processes and demonstrate pride in solving problems independently. A hybrid working pattern is expected with a split between office working at the NEC offices in Birmingham, other NEC venues and home. Attendance at some events to observe performance and identify improvements will be expected. Our ideal Data Analyst will: Planned and methodical - displays the ability to be planned and methodical in their approach, with an objective and considered point of view. Value focus - supports decision makers with strategic, financial and operational decisions with a strong desire to deliver value to clients and colleagues. Embraces change - is involved with and embraces the change discussion focussing on improvements with key stakeholders, before driving and supporting change at venues. Analytical approach - data driven in their approach to establishing business solutions, understands and drives the use of data in informing strategic approach. Knowledge hungry - strives to continually learn more, growing breadth and depth of knowledge to enhance personal development and deliver on business objectives. Commercial focus - keen to learn the commercial drivers and implement strategies to affect those drivers in conjunction with other teams. Flexible and agile - balances structured approach, resilience, and problem-solving skills with ability to flex and adapt as required. Appreciates need for speed of action and reaction without diluting quality of results. Self-starter – able to work independently and deliver to deadlines, taking the initiative to ensure the correct approach is taken. Communicates effectively – delivers insights in the right communication style and medium to maximise the impact of analytics and data. Whatyou’llget inreturn Competitive salaryand full company benefits 23 days' annual leave plus bank holidays, your birthday off, and a holiday purchase scheme Healthcare & wellbeing: AvivaDigicare, Medicash(dental, optical, therapy treatments) Mental health support: 24/7 Employee Assistance Programme Family benefits:Enhanced maternity, paternity, andadoptionleave.2 days’ additional leave after returning from maternity leave, day off for your baby’s first birthday, enhanced family leave Perks & discounts: Shopping, entertainment, and travel discounts, 20% off Nuffield Health and 10% off Pure Gymmemberships Financial wellbeing: Pension scheme, Life Assurance, preferred rates on salary finance products Development opportunities: Professional subscriptions, ongoing training and structured career pathways Meals on duty included Why Join Us? Levy UK & Ireland is part of Compass Group, the world’s largest catering company, and a vibrant leader in hospitality. We believe in celebrating individuality and building inclusive teams where everyone feels they belong. Our diverse team fuels creativity, innovation, and excellence. We are proud to be an equal opportunities employer and welcome candidates from all backgrounds to join us in creating a supportive, empowering workplace where everyone can thrive. Together, we create unforgettable experiences – and shape the future of hospitality. Job Reference: compass/TP/2994342/220843 #J-18808-Ljbffr