IT Support Technician

COASTAL COMPUTER CONSULTING LLC

Brunswick, GA

Job Description
Job Description
About the Role:
Coastal Computer Consulting LLC is looking for a skilled and motivated IT Support Technician to join our growing team in Brunswick, GA. This is a great opportunity to work in a dynamic tech environment where you'll solve real problems for real clients every day. If you love technology and thrive on helping others, we want to hear from you!
Responsibilities:
Provide hands-on technical support for hardware, software, and network issues
Diagnose and troubleshoot desktop, laptop, and peripheral device problems
Install, configure, and maintain operating systems and business applications
Set up and support network infrastructure including routers, switches, and firewalls
Respond to help desk tickets and client service requests in a timely manner
Perform routine system maintenance, updates, and security patching
Document technical issues, resolutions, and IT procedures
Resolving 90%+ of client issues on first contact
Maintaining a 98%+ client satisfaction rating
Hitting monthly goals with integrity, not shortcuts
Requirements:
4+ years of experience in IT support, help desk, or a related technical role
Proficiency with Windows and/or macOS operating systems
Working knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN)
Experience with Google Workspace, Microsoft 365, Active Directory, or similar platforms is a plus
Strong troubleshooting and problem-solving skills
A proactive, client-first attitude
Ability to work independently and manage multiple priorities
Ability to lift and carry equipment up to 100 lbs
About Us:
Coastal Computer Consulting LLC is a trusted IT services provider serving businesses throughout the Brunswick, GA area and the surrounding coastal region. Our clients rely on us for dependable, responsive technology solutions that keep their operations running smoothly. We pride ourselves on a collaborative team culture where technicians are empowered, valued, and given the tools they need to succeed.

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Vacancy posted 21 days ago

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