Department Manager Custom Framing and Design Full Time

Store - NORTH CONWAY, NH Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable framing solution for their art. Major Activities Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results. Develop and coach the team selling behaviours. Lead the delivery of high‑quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager. Achieve your KPI’s and manage the framing team to achieve their role KPI’s. Review sales and production workload, build plans and sales floor time for networking. Manage and execute the inventory management processes as assigned. Manage and execute shrink and safety programs. Serve as Manager on Duty (MOD). Assist with interviewing, onboarding, coaching, observing, and training of new team members; support with Talent Development activities; participate in Performance Management activities of your team; utilize the leadership competencies for continued self‑development. Partner with MOD’s daily on the expectations of framing and other framers. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others. Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget. Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment. Acknowledge customers, help locate product, and provide solutions. Assist with Omni‑channel processes. Other duties as assigned Other duties as assigned. Minimum Experience Basic computer skills. Preferred Experience Previous custom framing experience is preferred. Retail management experience. Experience leading a sales team. Physical Requirements Regular bending, lifting, carrying, reaching and stretching. Ability to move throughout the store. Ability to remain standing for long periods of time. Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment. If you need help performing these functions of your job, please contact your supervisor so that an interactive process can be engaged to find a reasonable accommodation. Work Environment Public retail store setting taking care of our customers; all public areas are climate‑controlled; some stock rooms may not be climate‑controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings. Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job. Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at View phone number on click.appcast.io (1800‑MICHAEL). #J-18808-Ljbffr Michaels INC