Director, Consumer Engagement

Job Description

Job Description

Description:

Description

About the Company:

MED-EL Corporation is a global leader in hearing implant technology and research. While headquarters resides in Austria, our US branch is based in Durham, North Carolina, at Research Triangle Park. We pride ourselves in being innovators through and through. We bring people the joy of sound through our extensive portfolio of hearing technology and consistently pursue product and process improvement. MED-EL hearing implant systems combine the latest scientific advances, engineering, and manufacturing techniques to offer performance, safety, and reliability. With people at the epicenter of our research and technology, we relentlessly pursue connection—connection to sound, connection to each other, connection to possibility. Here at MED-EL, we are proud to offer a diverse, team-focused culture driven by our passion to support candidates, recipients, their families, and clinical partners.

Our Mission: Delivering leading-edge technology to restore hearing and empower connection.

About the Role:

MED-EL is seeking a dynamic and experienced Director of Consumer Engagement to lead and inspire our US Consumer Engagement team. In this strategic leadership role, you will shape the candidate-facing message that defines the MED-EL brand across the country, partnering closely with Regional Directors and Sales leadership to drive performance, develop talent, and bring our mission to life in every market. If you are a seasoned healthcare sales leader with a passion for consumer engagement and a track record of building high-performing teams, we want to hear from you.

Primary Responsibilities:

• Collaborate on the creation and delivery of a cohesive, consistent, differentiated MED-EL US candidate-facing message to be delivered across the US by the Consumer Engagement team.
• Partner with Regional Directors to provide leadership to the Engagement team and supervise Consumer Engagement Area Managers.
• Serve as a model for professional behavior, developing business strategies that align with the MED-EL mission.
• Participate in sales training and model high-impact sales leadership behaviors for and with the regional and national teams.
• Develop plans to integrate and support new product lines and support the adaptation of new systems, tools and goals with the regional and national field teams utilizing consumer engagement resources and programs.
• Assume lead for training and reinforcement of sales tools and strategies for engagement team.
• Partner with Sales and Education leaders in implementation of sales process and selling skills.
• Collaborate and reinforce with sales leadership the overall strategic and business plan for Engagement.
• Maintain and advance performance metrics to identify and focus on the activities that matter most.
• Participate in product launches for Consumer Engagement team.
• Identify areas to enhance staff confidence in the corporate mission.
• Develop and manage budget for the Engagement Program.
• Supervise Consumer Engagement Area Managers and other positions within the consumer team.
• Create sales goals with Regional Directors and mentor key concepts for success.
• Oversee committees and work groups for project management.
• Serve on project teams when requested.
• Develop a short- and long-term growth plan for consumer team.
• Participate in US and international meetings when opportunity and value present itself.
• Attend leadership training and management courses through MED-EL.
• Provide insight into guidance to counterparts on relationship building.

Position Qualifications:

• Bachelor’s degree or higher, preferably in an area related to marketing or hearing health.
• 8–10 years in Healthcare Industry – sales, marketing, customer engagement leadership experience.
• 3–5 years leading a Consumer Team in Healthcare Industry (Experience in Hearing Health a plus).
• Possess strong written and oral communications skills.
• IT (computer, internet, phone, etc.) literacy including Outlook.
• Ability to influence others while maintaining tact, diplomacy, and mutual respect.
• Positive team attitude, assisting and supporting other MED-EL team members by not only identifying problems but by contributing to their solution.
• Ability to interact courteously and professionally with customers or the public at large while representing MED-EL Corporation.
• Located near a major US airport.
• Travel expectations of 50% - including some weekend travel.

What We Offer:

We know that benefits are important to you, and we offer a robust benefits package including:

• Medical, dental, and vision coverage available, effective on the first day of the month following 30 days of active service.
• 401k Match
• Health Savings Account
• Short term and long-term disability paid by the company.
• Company paid life insurance with an option to purchase additional coverage.
• FSA Dependent Care
• Pet Insurance
• Critical Illness
• Accident Insurance
• PTO – 20 days annual that is accrued each pay period. Plus 40 hours Medical/Sick leave annual, prorated from hire date and 9 holidays.
• Employee Assistance Program

MED-EL Corporation is an Equal Opportunity/ Affirmative Action employer. We provide equal employment opportunities to all qualified employees and applicants without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability or any other legally protected status. We prohibit discrimination in decisions concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development.

Requirements: