Franchise Business Consultant - Northeast

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun, and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

WHAT WE’LL NEED

We are seeking a Franchise Business Consultant (FBC) that will influence and directly impact 90-125 franchised domestic Wingstop restaurants to drive results and deliver on business objectives.

In this role, you will serve as the primary point of contact for your portfolio, with clear accountability for operational excellence, P&L results, and long-term franchise success. You will be responsible for building strong relationships with your franchisees, and driving KPIs including same store sales, guest experience metrics, and operational metrics including speed of service.

Key responsibilities:

• Operate like the CEO of your portfolio, owning its business performance, health and P&L – driving accountability for both revenue growth and profitability.

• Serve as the primary liaison between Wingstop Restaurants Inc. and Brand Partners, ensuring effective and timely two-way communication.

• Travel regularly to Brand Partner restaurants to ensure operational excellence, provide coaching, and protect the brand across operations, facilities, marketing, training, purchasing, and development.

• Analyze business performance using data and dashboards; partner with Brand Partners to identify opportunities and build strategic plans that drive sustained growth and profitability.

• Lead Quarterly Business Reviews with Brand Partners to align on goals, ensure accountability, and track progress towards results.

• Anticipate challenges and exercise sound judgment to recommend solutions, make timely decisions, and influence outcomes that strengthen restaurant operations and overall business results.

• Ensure adherence to brand standards and franchise agreements across your region.

• Champion best practices and share learnings across the region to elevate performance.

• Act as a Wingstop culture champion and brand ambassador.

• Perform other duties as assigned.

WHAT YOU’LL NEED

• Strong business acumen with proven ability to drive financial and operational performance.

• Frequent use of a computer and other technology essential to everyday role responsibilities.

• High stamina to travel up to 75%, work extended hours as needed, including nights, weekends and holidays.

• Ability to manage travel effectively, ensuring adherence to Wingstop travel policies.
• Ability to manage competing priorities across multiple projects while maintaining urgency and quality.

WHO YOU ARE

No job is too small. You recognize that the real work happens in the restaurants, and everything we do should support their success. You stay humble, roll up your sleeves, and always look for ways to help. You learn from others and contribute wherever you can.

You care deeply about doing great work and driving results. You’re curious, ask questions, and seek out opportunities to improve. You don’t just point out problems—you bring solutions, ideas, and perspectives that move the team forward.

You take full responsibility for your work and see things through to completion. You aren’t afraid to fail because you know that failure is a part of learning and growth. You take action, move fast, and keep pushing forward.

You lead with empathy, respect, and emotional intelligence. You collaborate effectively, fostering a culture of trust and constructive feedback. You understand the importance of teamwork and ensure that your actions build others up rather than break them down.

You push yourself and others to be better. You embrace healthy conflict, knowing that great ideas and strong teams emerge from honest, constructive conversations. You believe that leaders create leaders and are committed to fostering a culture of growth, challenge, and continuous improvement.

BENEFITS

FLAVOR PERKS:

• Unlimited paid time off for exempt employees

• One paid volunteer day of your choice

• Competitive bonus structure for eligible roles

• Team member stock purchase plan

• Health savings or flexible spending account options

• 401k – (dollar for dollar on the first 3% and then 50 cents on the dollar for the next 2% for team member contributions up to 5% of eligible compensation)

• Comprehensive medical, dental, and vision benefits

• Basic life and AD&D insurance provided

• Pet insurance

• Education Assistance

• Wellness reimbursement program

• Paid maternity and paternity leave

FUN IS THE BEST FLAVOR:

• Lunch provided every Tuesday and Thursday in office

• Discount on Wingstop gift cards

• Onsite game room

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.