Licensed Customs Broker Manager

About the Company

We invite you to learn more about NNR Global Logistics USA Inc. through our businesses and our rich history of growth at . It is our mission to commit to the promotion and success of our team members. Whether working in our local branch or a corporate role, our teams come from diverse backgrounds, are driven by the ability to deliver results by thinking big and insisting on the highest standards. Join one of our growing teams and help us give our customers the best experience possible!

A member of the Nishitetsu Group headquartered in Tokyo, Japan we are a people-centric organization, satisfying in excess of 1 million customers - every day. Aligned to our Corporate Philosophy, our mission is to ensure our customers, our employees and anyone engaging with NNR, experience Confidence, Comfort and Enjoyment.

NNR Global Logistics Inc. provides a comprehensive benefits package and a work environment that encourages your growth and supports the mutual success of our people and our company. Training is provided throughout the year at all levels of the organization to strengthen our teams and promote additional growth. NNR Global Logistics USA Inc. benefits give you the flexibility and control to choose the benefits that make the most sense for you and your family.

• Medical, Dental, Vision, RX plans provide “optimal choices for individual and family needs”
• Wellness benefits “up to $400 annually”
• 401K Plan "NNR Global Logistics USA Inc. matches 2% of your contributions."
• Benefits easy access from “App based program”
• Paid Time Off earned “after 90 days”

About the Role

The Regional Customs Brokerage Manager is responsible for overseeing and driving the performance of customs brokerage operations within a designated region. This role ensures compliance with all U.S. Customs and Border Protection (CBP) regulations, company policies, and client service standards. The manager provides strategic and operational leadership to a team of licensed brokers, entry writers, and support staff, ensuring timely and accurate clearance of import shipments.

Responsibilities

• Oversee all Customs business in the designated region.
• Key responsibilities include managing regional workflow, optimizing processes for efficiency and compliance, mentoring and developing staff, and collaborating with other functional areas such as logistics, operations, and sales to deliver superior customer service.
• Establish and supervise all operating and recordkeeping procedures required by CBP.
• Assign, train, supervise and advise all other Brokerage Managers, Customs Brokers, Entry Writers and other import personnel within the region in the entry, importation, storage and transportation of goods into the U.S.
• Process compliant U.S. Customs entries following CBP’s regulations for customers under the supervision of the Corporate Customs Broker and National Customs Brokerage Manager.
• Directly manage the Brokerage staff in accordance with the company’s policies and processing of Customs clearances.
• Ensure that daily Brokerage operations are performed within the established procedures and work instructions.
• Redirect work in the event of short staff situation or office outage.
• Ensure that all documents required by CBP and Participating Government Agency (PGA) regulations are correct and complete.
• Utilize experience and knowledge of CBP rules and regulations to classify goods and determine applicable duty rates.
• Prepare and file with CBP all documentation required for goods to clear customs and enter the commerce of the U.S.
• Thorough knowledge of all entry types including but not limited to - Formal, Informal, Warehouse Entry/Withdrawal, Carnets, TIB, IT, IE, T&E, etc.
• Maintain up to date knowledge, including any needed continuing education, of the regulations and procedures of CBP for the classification and entry of goods and knowledge of PGA’s, Hazardous material and live animals.
• Liaison with Brokerage leads in all regional offices to ensure Brokerage department is running effectively and compliantly.
• Perform customer service duties with correspondence to customs and overseas partners, emails fax, etc.
• Responsibilities include interviewing, training, planning, assigning and directing work, addressing complaints.
• Effective at listening, understanding and clarifying the concerns and issues raised by co-workers and business clients.
• Perform other duties as requested by management.

Qualifications

Education & Experience:

• High School diploma or GED.
• Associates degree preferred
• Minimum five (5) years prior experience managing others in a freight forwarding industry.
• Currently licensed by CBP as a customs broker, with no pending penalties or restrictions on operating as a broker.
• Five (5) years’ experience as a licensed customs broker.
• Three (3) years’ experience in as an entry writer.
• Basic training in ISO.
• Solid math skills to calculate duties and freight, storage, and other charges.
• Proficient in Microsoft applications: Word, Excel, PowerPoint.

Physical requirements:

• Light work - Exerting up to 20 pounds of force occasionally, frequently and/or constantly to lift, carry, push, pull, or otherwise move objects.
• Drive to and from local ports, warehouses and consignees to transact customs business and effect the transportation and storage of goods.
• Sufficient near vision to read and write information accurately.
• The position requires at least annual travel to other branch offices where NNR maintains customs operations.
• Must have a valid driver’s license.

Required Skills

• Solid math skills to calculate duties and freight, storage, and other charges.
• Proficient in Microsoft applications: Word, Excel, PowerPoint.
• Effective at listening, understanding and clarifying the concerns and issues raised by co-workers and business clients.

Preferred Skills

• Associates degree preferred.
• Basic training in ISO.