PC Technician

ASM Research Job Opportunity

At ASM Research, an Accenture Federal Services Company in Phoenix, Arizona, United States, we are looking for a professional to carry out moderately complex information systems and/or information technology tasks within more than one discipline.

Responsibilities include:

• Monitoring and supporting information technology and systems infrastructures.
• Conducting moderately complex analysis including planning, designing, and evaluating a variety of information technology tools.
• Serving as the back up to respond to user requests for system needs and upgrades or handling more complex requests.
• Troubleshooting and resolving complex problems in an efficient manner with little to no supervision.
• Implementing standards for computer operations for compatibility between hardware and software.
• Administering, running tests on, and maintaining operating system and related software.
• Scheduling, performing, and monitoring system backups and, when necessary, performing data recoveries.
• Performing root cause analysis, diagnostics, and monitoring on various production systems.
• Identifying opportunities for process improvements and working with team members to implement efficiencies.
• Creating and maintaining relevant systems documentation and user guides.
• Being actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure.
• Conducting cost analysis of newly designed platforms and technologies.
• Creating and reviewing technical systems recovery plans to reduce downtime if a system outage were to occur.
• Reviewing the problem management register and identifying actions.
• Applying scripting methodologies to automate related tasks.

Minimum qualifications include:

• Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
• 4-6 years of experience in information technology, systems administration or other IT related field.

Other job specific skills include:

• Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
• Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.
• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
• Exceptional customer service skills.
• Experience with cloud infrastructure, digital workspace and storage technology.

Compensation ranges for ASM Research positions vary depending on multiple factors including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$59,300 – 79,931