Collections Manager

DescriptionWe are looking for an experienced Collections Manager to lead and strengthen the firm’s collections operations in Dallas, Texas. This position combines team leadership, portfolio oversight, and strategic planning to support healthy cash flow and consistent revenue-cycle performance. The role works closely with finance leadership, attorneys, and administrative stakeholders to improve collection outcomes, reduce risk, and promote sound billing and receivables practices.Responsibilities:• Direct daily collections activity and shape firmwide strategies that improve recovery rates and support overall financial performance.• Evaluate existing workflows, refine procedures, and reinforce compliance with internal standards and applicable regulations across the collections function.• Track portfolio trends, identify accounts showing signs of elevated risk, and coordinate timely intervention on delinquent balances.• Produce analysis, dashboards, and performance reporting that help leadership assess receivables health and guide collection priorities.• Partner regularly with billing attorneys and other firm leaders to review outstanding balances, resolve obstacles to payment, and encourage timely follow-up.• Lead and develop Accounts Receivable Coordinators by setting expectations, providing coaching, and promoting consistent, high-quality service.• Create and manage escalation paths for seriously overdue or sensitive client matters, ensuring complex issues receive prompt attention.• Support resolution of unapplied cash, invoice variances, short payments, overpayments, chargebacks, and related accounts receivable exceptions.• Deliver training on collections procedures and best practices to coordinators, new attorneys, and administrative staff as needed.Requirements• Demonstrated experience managing commercial collections and accounts receivable operations in a detail-focused services or similarly complex environment.• Strong knowledge of credit and collections practices, including delinquency management, escalation handling, and risk identification.• Ability to analyze account activity, interpret financial trends, and translate findings into practical collection strategies.• Proven success supervising, coaching, and developing team members while maintaining accountability and service quality.• Excellent communication skills with the ability to work effectively with attorneys, finance leaders, and cross-functional stakeholders.• Experience preparing reports, metrics, and portfolio analysis to support decision-making and operational planning.• Solid understanding of credit analysis and sound judgment in evaluating payment risk and collection options.Job typePerm