Collections Account Manager
$22 - $24 per hourPrideStaff
Collections Account Manager
Our client in Irving is looking for an Account Manager/Collector to join their team! They are a specialized financial services firm in the automotive industry that helps lenders and financial institutions manage "at-risk" or complex consumer loan portfolios. Their core expertise lies in handling accounts that require specialized regulatory knowledge, including bankruptcy servicing, asset recovery, and deceased/probate account management.
The Collections Account Manager is responsible for specialized collection activities, including contacting customers and negotiating payment arrangements on outstanding debt on auto loans. This role requires a balance of firm negotiation and professional empathy, particularly when navigating sensitive financial situations.
Location: Irving, TX (100% Onsite)
Position Type: Temp-to-Hire
Compensation: $22.00 – $24.00 / hour
Responsibilities:
- Portfolio Management: Maintain a queue of accounts with regular review, phone calls, and consistent follow-up work.
- Negotiation: Establish payment arrangements with a sense of urgency and firm deadlines.
- Fact-Finding: Conduct conversations to locate collateral information and perform skip-tracing according to established practices.
- Compliance: Follow all established policies, procedures, and training guidelines while preserving the confidentiality and security of sensitive information.
- Team Contribution: Serve as an active member of the team, contributing to a positive work environment and assisting with special projects as requested.
Qualifications:
- Communication: Excellent written and verbal communication skills; strong negotiation and active listening abilities.
- Experience: 2 years of experience in collections in the automotive industry is required.
- Specialized Knowledge: Prior experience with Bankruptcy is highly preferred.
- Technical Skills: Computer proficiency and a genuine desire to learn new systems.
- Education: High school diploma or equivalent required.
Benefits:
- Health
- Vision
- Dental
- Paid holiday
Compensation / Pay Rate (Up to): $22.00 - $24.00
Vacancy posted 2 days ago
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