Collections Account Manager

Collections Account Manager

Our client in Irving is looking for an Account Manager/Collector to join their team! They are a specialized financial services firm in the automotive industry that helps lenders and financial institutions manage "at-risk" or complex consumer loan portfolios. Their core expertise lies in handling accounts that require specialized regulatory knowledge, including bankruptcy servicing, asset recovery, and deceased/probate account management.

The Collections Account Manager is responsible for specialized collection activities, including contacting customers and negotiating payment arrangements on outstanding debt on auto loans. This role requires a balance of firm negotiation and professional empathy, particularly when navigating sensitive financial situations.

Location: Irving, TX (100% Onsite)

Position Type: Temp-to-Hire

Compensation: $22.00 – $24.00 / hour

Responsibilities:

• Portfolio Management: Maintain a queue of accounts with regular review, phone calls, and consistent follow-up work.
• Negotiation: Establish payment arrangements with a sense of urgency and firm deadlines.
• Fact-Finding: Conduct conversations to locate collateral information and perform skip-tracing according to established practices.
• Compliance: Follow all established policies, procedures, and training guidelines while preserving the confidentiality and security of sensitive information.
• Team Contribution: Serve as an active member of the team, contributing to a positive work environment and assisting with special projects as requested.

Qualifications:

• Communication: Excellent written and verbal communication skills; strong negotiation and active listening abilities.
• Experience: 2 years of experience in collections in the automotive industry is required.
• Specialized Knowledge: Prior experience with Bankruptcy is highly preferred.
• Technical Skills: Computer proficiency and a genuine desire to learn new systems.
• Education: High school diploma or equivalent required.

Benefits:

• Health
• Vision
• Dental
• Paid holiday

Compensation / Pay Rate (Up to): $22.00 - $24.00