Overnight Sales & Customer Service Representative - Remote TP79794

Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. At this time, TP can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WY. Responsibilities Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone, email, chat, or social media to resolve their questions or concerns. Calmly attempt to resolve and de‑escape issues. Escalate interactions when necessary and appropriate. Respond to requests for assistance and/or possible processing payments. Track all call‑related information for auditing and reporting purposes. Provide feedback on call issues. Meet sales objectives as defined. Job Details Auto req ID 468722BR Minimum Education Required High School/GED Job Category Work From Home Qualifications High School Diploma or equivalent. Minimum of 6 months of Customer Service experience. Must be 18 years of age or older. Ability to type at least 25 words per minute. Comfortable with desktop computer systems and have general knowledge of Windows‑based systems. Customer Service and/or Sales experience preferred. College degree preferred but not required. Key Competencies Process Excellence: Demonstrate commitment to following established procedures and be customer service driven. Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals. Communication: Outstanding communication, listening, and analytical skills. Organizational Skills: Strong organizational and problem‑solving skills. Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused. Open‑Mindedness: Open‑minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts. Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision‑making. Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience. Internet Requirements Work from Home Requirements: Minimum subscribed download rate 15.0 Mbps or greater; Minimum subscribed upload rate 5.0 Mbps or greater; ISP must have no packet loss and ping under 50 ms; Internet connections cannot be satellite, mobile data (5G, 4G, 3G hotspots), P2P or VPN; Proof of internet speed required; Clean and quiet workspace. Benefits of Working With TP Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Through a balanced high‑tech and high‑touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! City: United States State: N/A Job Code: Work_From_Home WFH Affiliate Sponsor: Teleperformance #J-18808-Ljbffr VetJobs