Technical Support Services Technician I

Job Description

Job Description

SUMMARY  

 

The successful candidate in the Technical Support Services (TSS) Technician I role provides technical assistance and support to clients of FIT Technologies. The TSS Technician I support, monitors, and maintains the client environment either onsite or remotely by performing day-to-day tasks and maintenance. This role relies on following predefined procedures, guidelines and sound exercising sound judgment to meet FIT’s standards for IT support and exemplary client service. 

PRIMARY RESPONSIBILITIES  

Working under direct supervision, the TSS Technician I will: 

1. Build and maintain relationships with clients and other team members.  
2. Install, maintain, and repair desktop hardware, network equipment and PC peripherals.   
3. Maintain daily service calls and meet requested SLA time frames based on client expectations.   
4. Participate in equipment liquidations.   
5. Perform routine maintenance following company and client standards.   
6. Perform software/hardware upgrades.   
7. Provide detailed progress updates in a timely and accurate manner.   
8. Work to ensure physical cabling infrastructure meets desired standards.  

 

KNOWLEDGE AND SKILL REQUIREMENTS

 

1. Basic comprehension of networking protocols and concepts such as TCP/IP addressing, and VLANS.   
2. Basic familiarity with network-based PC operating system deployment.   
3. Display a professional, reliable, trustworthy, and positive demeanor.   
4. Have a basic understanding of various versions of Microsoft Windows, Active Directory, Microsoft 365, and Group Policy.   
5. Have basic experience with Microsoft Office applications.   
6. Have organizational skills with strong orientation to detail and ability to follow-through on tasks.   
7. Possess ability to maintain confidentiality of accessed, processed, or stored information.   
8. Possess ability to relay technical information and instruction (written and verbal) to clients with varying ranges of technical knowledge and background.   
9. Possess the ability to troubleshoot, diagnose and solve problems and document all steps taken for resolution including an internal ticketing system. 

• Able to:  

1. work and adapt in an evolving-priority environment. 
2. follow processes and protocols.  
3. meet deadlines and manage multiple tasks simultaneously. 
4. ensure physical cabling meets desired standards. 
5. learn software tools/applications (e.g., asset tracking and ticketing system)  

 

  WORKING CONDITIONS + REQUIREMENTS  

 

Working conditions are normal for an office environment and will require:  

• Reliable transportation, valid driver’s license, and valid vehicle insurance.  
• Local travel and occasional travel to other parts of Ohio or out of state.  
• May require occasional evening and weekend work.   
• Must be able to lift/carry 50lbs.  
• May occasionally require work weeks over 40 hours. 

 

APPLICATION   

To apply, submit an application online through our Career Center.  

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Headquartered in Cleveland, FIT Technologies is an employee-owned company (ESOP) with 160+ staff supporting clients throughout Ohio and in metropolitan areas in 30+ states across the country.  

 

FIT Technologies offers a comprehensive benefits package including:

• Health, dental, vision, life insurance
• Paid time off and paid holidays
• Paid Parental Leave
• Employee Stock Ownership Plan
• 401(k) with match
• Dependent Care FSA

 

To promote a healthy work environment and provide exemplary customer service, FIT Technologies is a non-smoking workplace and does not hire tobacco/vape users. 

 

FIT Technologies is an equal opportunity employer and welcomes diversity in our employees. We do not discriminate and will take measures to ensure against discrimination in employment, recruitment, compensation, termination, promotions, and other conditions for any employee or job applicant on the basis of race, color, national or ethnic origin, ancestry, gender, age, religion, creed, disability, military or veteran’s status, sexual orientation, gender identity or gender expression.