Branch Retail Manager: Lead Growth & Service

We recognize that in order to meet the needs of our communities, we must represent our communities. Our success relies on creating a culture where we have diverse perspectives and a true sense of belonging. This is a journey, and we pledge to do more than simply check the box. Benefits Comprehensive medical insurance plan Dental and vision insurance Generous paid-time-off 12 paid holidays 401(k) plan Wellness program Tuition assistance Employee loan discount Employee Assistance Program (EAP) Life and disability coverage Workplace Culture Career development and pathing opportunities to move into leadership roles or other lines of business within MCU such as Commercial Lending, Finance, Marketing, Underwriting, Member Solutions, Training, Human Resources, and more. Supportive and engaging work environment. A wellness and sustainable work culture that puts family, Mother Nature, our community, and your health first. A work environment that encourages personal as much as professional growth, teamwork to make the dream work, and treating everyone equally. Studies have shown that individuals from marginalized and or historically underrepresented groups may be less likely to apply for jobs unless they meet every one of the qualifications listed. We are most interested in finding the best candidate for the job. We would encourage you to apply for a job at Meritrust Credit Union, even if you don’t meet every one of our qualifications listed. This is a full-time position working 40 hours a week, Monday-Friday 8:30am - 5:30pm. Position Summary The Retail Manager plays a pivotal role in delivering exceptional member experiences, driving branch growth, and ensuring operational excellence. This leadership position is also responsible for cultivating strong member relationships and fostering a high-performance team culture. Essential Functions Oversee all branch operations, ensuring alignment with organizational goals and service standards. Proactively identifies and implements opportunities for process enhancements and cost-saving initiatives. Demonstrates a strong commitment to employee development and success through supportive leadership. Consistently monitors, coaches, and evaluates team members on transaction accuracy, service quality, and overall job performance. Tracks and analyzes individual performance trends, creating targeted development plans to foster professional growth. Exemplifies and reinforces the credit union’s education and referral practices through daily interactions. Provides ongoing coaching to help team members exceed performance benchmarks and service expectations. Observes member interactions, motivates staff, and ensures accountability to established service standards and goals. Facilitates regular team huddles and meetings to align goals, share updates, and foster collaboration. Takes initiative in identifying service challenges and implementing effective solutions to enhance the member experience. Recognizes and celebrates individual and team achievements to promote a positive and motivating work environment. Build and maintain strong relationships with internal departments and retail branch partners to support cross-functional collaboration. Resolves escalated member concerns and provides supervisory approvals as needed. Performs Member Consultant duties as required to support team operations and ensure service continuity. Adapts quickly to changing priorities and effectively manages workflow throughout the day. Maintains open and consistent communication with direct leadership through regular updates and status reports. Delivers timely and insightful feedback, including performance reports and operational analysis. Completes all required training, including the annual Meritrust compliance education and internal leadership courses. Performs additional duties and special projects as assigned by leadership. #J-18808-Ljbffr Meritrust Credit Union