Assistant General Manager

About the Role:
The Assistant General Manager plays a pivotal role in supporting the overall management and operations of the retail facility. This position requires a combination of leadership, operational expertise, and a strong understanding of the cannabis industry and its regulatory landscape. This role reports to the Retail General Manager and is subject to change.

Essential Duties & Responsibilities:
Team and Leadership
* Lead staff training and development, assist in hiring and team management, conduct employee reviews, build staff schedules, and assist the General Manager in meeting payroll expectations
* Be a cultural leader for all team members and lead by example to meet company culture goals and expectations
* Lead and assist in staff coaching and setting standards of success for every team member

Revenue and Business Leadership
* Lead and assist the General Manager in meeting all revenue and sales expectations with holistic management practices, staff training, and customer relations
* Effectively communicate sales goals, promotions, and business expectations with staff daily
* Build meaningful relationships with customers and lead by example for team members in developing a culture of customer service
* Participate in competitive analysis and be a champion of the business
* Manage all inventory processes and reconciliation to ensure accuracy and prevent loss

Logistics
* Lead and assist in daily store opening and closing duties, such as cash management procedures, inventory reconciliation, and all processes related to operating the day-to-day business
* Assist the General Manager in all management-related responsibilities and day-to-day functions
* Manage all in-store cash flow: till setting, cash handling, and cash depositing
* Work with the General Manager to ensure adequate upkeep of the store: supply ordering, cleaning, and general housekeeping practices
* Be a front line of maintenance for the facility by actively communicating needs and fixes

Inventory Management
* Lead and assist in creating a culture of compliance through staff training, self-education,
* and adherence to all compliance requirements
* Lead and assist in all inventory processes: intake, invoice management, organization, selling, and staff training and development
* Prioritize shelf stocking and keeping online menus accurate at all times of the day through routine adherence and development
* Work with the General Manager to track critical stocking needs

Customer Experience
* Lead and assist in all in-store Visual Merchandising of products on the sales floor, as well as lead training and expectations of the customer journey as it relates to Visual Merchandising
* Effectively communicate the promotion calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
* Effectively communicate the pop-up and events calendar to staff and customers, as well as manage communication with systems and marketing teams to ensure accuracy and effectiveness
* Lead and assist all Loyalty program-related needs and initiatives with staff and customers
* Lead and assist in all customer experience initiatives that build value and loyalty

General
* Meet any leadership requirements as they are related to high levels of leadership
* Be an adaptable leader and have a high level of communication with leadership and store staff alike
* Performs other duties as assigned.

Qualifications:
* Have at least 1 year in a leadership position in retail, hospitality, service, or cannabis related industries
* Cannabis industry experience preferred
* Must be able to clear a background check
* Strong written and verbal communication skills
* Demonstrated capability in people management and culture building
* Positive attitude and flexibility
* Demonstrated experience in cash and inventory management
* Microsoft Suite experience

We are committed to building a diverse team and an inclusive environment for all. We are an Equal Opportunity Employer; all hiring decisions are based on qualifications, merit, and business needs.

If you require a reasonable accommodation to participate in the application or interview process, please notify us by replying to your application confirmation email or contacting your recruiter directly.