Lead Driver - Metro QC

Paratransit ADA Supervisor

Knowledge and Experience:

• High School diploma or equivalent
• Paratransit ADA experience required
• Must have extensive knowledge of FTA and ADA guidelines
• Prior dispatching/reservation experience required
• Must Possess a valid IL Driver's License and have an acceptable driving record.
• Minimum of 2 years of experience as a full-time paratransit operator required
• Prior lead or supervisory experience preferred
• Knowledge of project specific vehicles, components, and data/communications systems
• Strong customer service attitude
• Intermediate knowledge and experience of Microsoft Office Suite
• Transportation Dispatching Software knowledge required

Skills:

• Excellent planning and leadership abilities
• Excellent communication and interpersonal skills
• Must be detail oriented
• Self-motivated
• Ability to work flexible schedules that may include nights, weekends, and holidays.
• Ability to read, write and speak English
• Ability to communicate effectively and work with all departments
• Ability to work independently and objectively
• Ability to de-escalate situations/ incidents with passengers, employees, and the general public
• Ability to make decisions, manage change and time
• Strong analytical and reporting skills

Key Accountabilities:

Road Supervision/Dispatch & Reservation:

• Oversee driver and vehicle operations. Enhance customer service, support drivers during revenue service, respond to accidents or incidents, monitor condition of bus stops, assess operating conditions and on-time performance.
• First line of response in service delivery for incidents and accidents. Must respond to accidents and must follow all reporting policies and procedures.
• Monitor operators in service to ensure they meet uniform and equipment standards and are in possession of proper licensing and certifications.
• Assist dispatch staff with vehicle change outs that occur in the field
• Provide feedback to safety and operations departments on service items that affect safety and performance, identify potential safety hazards, and provide feedback to be incorporated into daily operations procedures
• Follow company safety and operational rules and procedures
• Ability to work under stress and meet strict timelines
• Handle Special Event management
• Monitor pullout to ensure on-time performance
• Inspects vehicles for damage and compliance with safety standards
• Coach employees based on onboard surveillance technology and observation in the field
• May be assigned to operate a vehicle based on business needs
• Perform dispatch/reservation duties as needed to ensure full coverage.
• Makes regular observations of operators to ensure high-quality service provision
• Respectfully enforces Keolis' and MetroLINK policies and procedures as well as the code of conduct
• Accountable for driver group safety performance
• Conducts field supervision of the operators to assess performance and competence
• Prepares and delivers regular driver scorecard results, coaching drivers to ensure continual improvement
• Accountable for the operators' contribution to the overall customer experience
• Assists with customer comments investigations
• Build a positive relationship with the operators
• Addresses driver performance issues, providing coaching when appropriate
• Acts as liaison between drivers and other departments
• Work with applicable Keolis resources to recruit, interview, onboard, train and retain qualified operators.
• Other duties as assigned

Training:

• May provide behind-the-wheel (BTW) training for new operators and trainees
• Conducts on-board evaluations and in service training to operators according to schedule and/or need
• Provides BTW retraining as directed
• Evaluates new operator driving skills using appropriate checklists and evaluation forms.
• Provides appropriate feedback to new operators
• Serve as role model and mentor to new operators
• Identifies retraining needs
• Recognizes and reports safe and unsafe acts / conditions to Management.
• Provides feedback to General Manager regarding training needs
• Assists with identifying additional or refresher training needs based on current trends within the employee base

Safety:

• Comply with all requirements of the Road Traffic Safety Management System
• Comply with the rules, laws and regulations relating to road safety
• Report any situation posing a risk to road safety to supervisor
• Promote road safety when driving a vehicle

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of the job. Reasonable accommodation may be requested to enable individuals with disabilities to perform the essential functions.

All roles may entail, to varying extents, the following physical demands:

• Long periods (potentially exceeding 8 hours per day) of walking, standing, sitting, bending, pushing, pulling, climbing, lifting, balancing, stooping, twisting, squatting, handling materials, repetitive hand-wrist motions, and traversing uneven surfaces;
• Exposure to both extreme heat and cold;
• Exposure to loud noises, fumes, and airborne particles;

In addition to the above demands inherent in every role, the following roles may entail unique physical demands, including:

• Operators/Drivers may work inside or outside vehicles and may operate vehicles for over 8 hours per day.
• Operations Supervisors and Managers may split their work between an office setting looking at a computer screen/electronic device and active transit field locations driving in a vehicle.
• Maintenance Employees may be exposed to toxic or caustic chemicals in a ventilated maintenance shop and may work with personal computers, laptops, electronic hand-held devices, complex electrical schematics, diagnostic software and testing devices, and other heavy machinery.
• Office Staff may work indoors in air-conditioned or well-ventilated facilities, including offices and cubicle spaces equipped with a telephone and computer and may entail typing or looking at a computer screen.

Additional Statements:

• Drug screening: Pursuant to Department of Transportation regulations, employment for safety-sensitive positions will be contingent upon passing a pre-employment drug screen and a physical examination. Keolis maintains a drug-free workplace. Employment will also be contingent upon completion of a background check consistent with applicable federal, state, and/or local laws.
• Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the safest transportation company in the world.
• Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of our operations on the communities where we operate.
• EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, pregnancy status, genetic information, veteran status, gender identification, or any other status protected by applicable law. If you require a reasonable accommodation to participate in the application or interview process, please contact View email address on click.appcast.io. Keolis complies with federal and state disability laws and provides reasonable accommodation to qualified applicants.
• Work authorization: "Applicants must be authorized to work in the United States. Keolis does not sponsor visas for this position"
• Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity