On-Call Graduate Business Application Support Administrator

Position Title:On-Call Graduate Business Application Support Administrator

Position Type:

Hiring Range:

$27.55 per hour

Pay Frequency:

POSITION PURPOSE

Reporting to the Senior Associate Director of Graduate Business MS Admissions, this position will support recruitment through application processing and review process for the Graduate Business Programs (GBP) team within the Leavey School of Business at Santa Clara University (SCU). This part-time position is responsible for application processing including collecting materials, applicant outreach, email and phone calls. The Application Support Administrator will manage applications in progress, encourage prospective student applications, and offer support and guidance through the application process.

Essential Duties and Responsibilities

Application Processing

• Work with the admissions team including the Senior Director, Sr Associate Directors and Assistant Directors in Graduate Business Admissions.

• Support application processing, ensuring applications are completed in a timely manner.

• Maintain close communication with the graduate admissions team on admissions needs.

• Use email, phone calls, and Slate messaging to communicate with applicants regarding application materials and requirements.

• Ensure smooth transition of students from admissions through to academic support.

• Answer questions regarding all Graduate Programs and the application process.

• Assist with planning and executing recruiting events.

• Support the Student Ambassador Program.

Admissions Operations

• Work within Slate to manage applications.

• Use Slate, LiveWhale and Excel for event publishing and tracking.

• Load event attendees into Slate CRM

• Pre-event support including name tags, folders, and check lists

GENERAL GUIDELINES

• Recommends initiatives and implements changes to improve quality and services.

• Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

• Maintains contact with prospective students and answers questions.

• Maximizes productivity through use of appropriate tools (Slate, Excel, G Suite); planned training and performance initiatives.

• Ensures completeness, accuracy and timeliness of all operational functions and deliverables.

• Prepares and submits reports and status updates as requested and required.

Provides Work Direction

• Provides no work direction to other employees.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred. This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.

Knowledge

• Strong skills in communication, organization

Skills

• Maturity in being able to establish credibility with Masters population from early career through executive level.

Abilities

• Flexibility for expanded hours during busy academic periods and for special events.

• Attention to detail, time management, customer service and team skills desired. Strong organizational and project management skills required. Must have the ability to multitask, meet deadlines, and work successfully in a fast-paced environment.

Education and/or Experience

• Bachelor’s preferred

• MS Office, PowerPoint, experience with web-based meeting software and online learning delivery, and Slate preferred.

• Academic advising, recruitment experience, preferably in business or technology highly desired, admissions experience a plus.

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

• Considerable time is spent at a desk using a computer terminal.

• May be required to travel to other buildings on the campus.

​

WORK ENVIRONMENT

The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.

• Typical office environment.

• Mostly indoor office environment with windows.

• Offices with equipment noise.

• Offices with frequent interruptions.

Telecommute

Santa Clara University is registered to do business in the following states: California, Nevada, Oregon, Washington, Arizona, and Illinois. Employees approved to telecommute are required to perform their work within one of these states.

EEO Statement

Equal Opportunity/Notice of Nondiscrimination

Santa Clara University is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, color, ethnicity, national origin, citizenship, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, marital status, parental status, veteran or military status, physical or mental disability, medical conditions, pregnancy or related conditions, reproductive health decision making, or any other characteristic protected by federal, state, or local laws. For a complete copy of Santa Clara University’s equal opportunity and nondiscrimination policies, please visit the Office of Equal Opportunity and Title IX website at

Clery Notice of Availability

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please visit the Campus Safety Services website. To request a paper copy please call Campus Safety at View phone number on us.fitly.work. The report includes the type of crime, venue, and number of occurrences.

Americans with Disabilities Act

Consistent with its obligations under the law, Santa Clara University will provide reasonable accommodations to applicants and employees with disabilities. Applicants who wish to request a reasonable accommodation for any part of the application or hiring process should contact the Department of Human Resources ADA Team at View email address on us.fitly.work or by phone at View phone number on us.fitly.work. Please note : This contact information is intended for accommodation requests only. Resumes or inquiries about application status sent to this inbox will not be reviewed or forwarded. For resumes or questions regarding application status, please contact View email address on us.fitly.work.