IT Operations Lead

IT Operations Lead Hybrid role (3 days/week in office) at our Burlington, Renton, Spokane, Vancouver, Portland, Medford, Salt Lake City, Boise, Lewiston, or Fargo offices. Candidates must reside within commutable distance of that location or be willing to relocate. Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. Who We Are Looking For: Every day, Cambia’s dedicated team of IT Operations Leads are living our mission to make health care easier and lives better. As a member of the IT Operations team, the IT Operations Lead acts as a backup for management and will be responsible for work assignments and resource issues – all in service of making our members’ health journeys easier. Do you thrive as a part of a collaborative, caring team? Then this role may be the perfect fit. What You Bring to Cambia: Qualifications: Bachelor's' degree in Computer Science, Mathematics, Business Administration, Engineering or a related field. Appropriate additional experience beyond the minimum required experience may be substituted for education. A total of 7 years relevant experience in IT, preferably in the discipline that will be led. Ability to provide directions and lead groups of business customers and IT partners to solve problems and deliver on time solutions. Technically proficient in core technologies and methodologies used by the team. Able to effectively adapt to rapidly changing technologies and methodologies and apply them to technological and/or business needs of significant scope Demonstrated leadership skills for large projects in a technology-oriented field with a high emphasis on communicative and interpersonal relationship skills is required. Able to plan and manage his/her own work, and provide leadership to 3 or more team members. Able to mentor and lead other team members in technical matters. Must be able to communicate with Executives, can deal comfortably with more senior managers, can present without display of overt tension and nervousness. Recognizes differences of how senior managers think and work. Relays status to management and peers in a timely manner. Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired. Preferred Key Experience: Monitoring Experience: Datadog Orion Nexthink Aternity Big Panda Atlassian tools Office 365 What You Will Do at Cambia: Participates as a key member of an agile team to consult with the business to understand the business needs and impacts and recommend solutions to solve them. Assists the manager by providing direction, leadership, mentoring and technical coaching to the technical staff. Provide performance feedback to management. Ensures the delivery of on time, high quality, effective solutions. Provides consulting support for IT and business partners by researching, identifying and resolving complex technical problems. Understand, directs and participates in deliverables required by approved Development Lifecycles. Expected to contribute to process improvement. Work Environment: May be required to travel periodically. May be required to be on-call 7 days a week, 24 hours a day on a departmental rotational basis. Pay ranges vary based on the candidate's work location. The expected hiring range depends on skills, experience, education, and training; relevant licensure / certifications; and performance history. Oregon, Washington, Utah, and Idaho: The expected hiring range is $95,000 - $119,000, the full salary range is $95,000 - $155,000, and the bonus target is 15%. North Dakota: The expected hiring range is $90K - $119K and the full salary range is $90K - $149K. About Cambia Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care. Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through. Why Join the Cambia Team? At Cambia, you can: Work alongside diverse teams building cutting-edge solutions to transform health care. Earn a competitive salary and enjoy generous benefits while doing work that changes lives. Grow your career with a company committed to helping you succeed. Give back to your community by participating in Cambia-supported outreach programs. Connect with colleagues who share similar interests and backgrounds through our employee resource groups. We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more. In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. Annual employer contribution to a health savings account. Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave). Award-winning wellness programs that reward you for participation. Employee Assistance Fund for those in need. Commute and parking benefits. Learn more about our benefits. We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb. We are an Equal Opportunity employer dedicated to a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required. If you need accommodation for any part of the application process because of a medical condition or disability, please email View email address on click.appcast.io. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. Everyone is a health care consumer deserving of a simpler, more personalized experience. Cambia is transforming the health care system to revolve around people. For over 100 years we’ve designed people-first health solutions rooted in the nation’s first health plan, a loggers’ wage pool established in the Pacific Northwest. Today that pioneering spirit aligns our family of over 20 companies, including 4 not-for-profit BlueCross and BlueShield licensed health plans serving over 3 million Americans. Cambia blends data science with a compassionate human perspective to anticipate people’s needs, and empower them to make smarter health care choices. Interested in driving accessibility, affordability and quality health care for real people? Apply to any of our open jobs or join the Twitter conversation @Cambia. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy.