Desktop Support Technician

About Ascend Who We Are Backed by private equity from people-focused Alpine Investors, Ascend is building a dynamic platform for regional accounting firms that enables them to stay independent while accessing the resources of a Top 25 firm to help them grow. Ascend provides access to growth capital, robust talent acquisition and training, leading quality management resources, best-of-breed technology, AI tools, an offshore captive, shared back-office services, a catalytic leadership system, and modernized equity incentives so that firms can surmount today’s industry challenges to reach their full potential. For more information, visit About Lucas Horsfall Have you dreamt about a career in public accounting with work-life balance? Enjoying the diversity of clients and the challenging work public accounting offers with the added benefits of professional growth and opportunity for advancement? Have you experienced a culture that is fun and diverse offering an authentic family feel with people that truly care about you and your professional development? Lucas Horsfall is that CPA firm. Celebrating our 68th year anniversary in 2025, we attribute our exceptional growth and low turnover to our appreciation of our people and clients. The Role At Lucas Horsfall, a Desktop Support Technician delivers hands-on technical support across our growing offices. You will own day-to-day endpoint support, workstation setups, ticket escalation, and user account administration, and partner with Ascend Partner Services platform engineers on infrastructure, cloud, and security initiatives. This role will be performed onsite in our Pasadena, CA office location. Key Responsibilities End-user support: Resolve Tier 1–2 tickets for hardware, software, printing, and connectivity issues through our ITSM platform, escalating complex issues to senior and Ascend platform engineers with clear documentation. Laptop provisioning & setup: Provision, image, and deploy Windows 11 laptops with Microsoft Intune; set up workstations end to end, including monitors, docking stations, and peripherals; maintain asset inventory across offices. Account & access administration: Handle day-to-day user administration: resolve application sign-in and access issues, password resets, account lockouts, and permission requests so staff can get back to work quickly. Virtual desktop: Support user sessions in our Azure Virtual Desktop environment, managed by Azure Active Directory, including profile, performance, and application-access troubleshooting. M365 administration: Assist in administering users, groups, and MFA in Microsoft 365 and Entra ID; support Outlook, Teams, SharePoint, and OneDrive. Onboarding: Handle new-hire onboarding and offboarding end to end: account provisioning, equipment setup, and first-day support. Tax applications: Provide application support for tax and accounting software, including, but not limited to CCH Axcess and Caseware Cloud/DAS, with heightened responsiveness during busy season. Network & security: Troubleshoot secure connectivity issues and basic network problems in coordination with Ascend platform engineers. Documentation: Build and maintain knowledge-based articles and standard operating procedures; identify recurring issues and recommend fixes. Multi-office support: Travel periodically between our California offices for on-site support, moves, and projects. Required Qualifications 2–5 years of IT support, help desk, or desktop support experience (internships count); associate or bachelor's degree in a technical field, or equivalent hands-on experience. Solid troubleshooting skills across Windows 11, Microsoft 365, and common business hardware. Experience with a ticketing system and a disciplined approach to documentation and follow-through. Clear, patient communicator who delivers white-glove service to partners and staff at all levels. Ability to travel between offices; valid driver's license. Preferred Qualifications Exposure to Azure Virtual Desktop, Intune, Entra ID, or Nerdio. CompTIA A+ / Network+, Microsoft (MS-102, AZ-104), or similar certifications. Prior experience supporting a CPA, legal, or professional-services environment. What We Offer As a firm, we offer great benefits, a competitive salary and tuition reimbursement for advanced education. Headquartered in Pasadena, CA with offices in Encino and Irvine, Lucas Horsfall is a growing CPA and consulting firm focused on tax, audit, and consulting needs. Explore the opportunities that await you today! Join our team and enjoy a comprehensive benefits package that supports well-being, health, and ongoing professional growth: Flexible PTO Excellent Voluntary Insurance Options 401(k) Matching Discretionary Bonus Commitment to Professional Development Meaningful work that makes a difference in our clients' lives The pay range for this role is $65,000 - $85,000 per year. This range includes the anticipated low and high end of the pay range for this position. Actual compensation may vary based on various factors, including experience, education, and/or skill level. At Ascend, we provide a fair and equal employment opportunity for all candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Ascend hires and promotes individuals solely based on qualifications for the position to be filled and business needs. #J-18808-Ljbffr